Modern Restaurant Management

MAY 17, 2021

Restaurants should focus on short-term recovery and sustainability as they work with their employees to outline an approach that not only adheres to their different state and city codes and requirements, but also takes into account their employees’ comfort levels. Lead with Compassion.

Back Office Operations 162

Back Office Operations Front of House Customer Service Scheduling 162

LimeTray

FEBRUARY 17, 2025

Features like Kitchen Display Systems (KDS) strengthen communication between front-of-house and kitchen staff, minimizing delays and reducing errors. Unlike traditional POS systems, which primarily handle transactions, these modern systems integrate both front-of-house and kitchen operations.

POS Systems 52

POS Systems Front of House Kitchen Operations Communication 52

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

Front of House 93

Front of House Back of House Customer Service Accounting 93

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Role of AI in Front of House. What are AI and ML? AI and ML are buzzwords and often sound out of reach of an average restaurateur.

Back of House 211

Back of House POS Systems Training Front of House 211

7 Shifts

NOVEMBER 24, 2024

Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. 88% of customers believe the experience they have in your restaurant is as important as the products or food you offer. First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. If your restaurant uses 7shifts , help new employees log in to their accounts. Customer service training Customer service is the cornerstone of hospitality. Reviewing health and safety protocol.

Training 122

Training Customer Service Communication Information 122

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.

Back of House 148

Back of House Server Front of House Download 148

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Self-evaluation is an important exercise because it allows employees to vouch for their progress, set goals, and hold themselves accountable.

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Download Scheduling Communication Accounting 148

Modern Restaurant Management

DECEMBER 28, 2020

The Baby Boomer and the Gen Z user have significantly different usage patterns in a mobile app and UX and UI teams will need to take this into account as digital solutions become commonplace in the shopping experience. John Moezzi, National Account Manager, Sharp NEC Display Solutions. One size doesn’t fit all. for example.

Sanitation 230

Sanitation Events Marketing Communication 230

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. In the front of house, we are seeing more kiosk adoption. No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. ” – Bob Patterson, founder and president of Patterson & Company Certified Public Accountants. Typically 25 percent of line items produce 90 percent of revenue. Bottom 50 percent of line items produce 3 percent of revenue.

Pricing 197

Pricing POS Systems Front of House Marketing 197

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

7 Shifts

OCTOBER 12, 2022

Does not take into account level of experience, position, or standard of service provided. Encourages team to work together to provide high quality service. Full service restaurants, casual restaurants. Does not take into account slower shifts or individual performances. Full service restaurants.

Server 146

Server Back of House POS Systems Customer Service 146

LimeTray

JANUARY 9, 2025

It simplifies the transaction process and ensures smooth customer service. Order Management Restaurant POS systems handle orders in a timely manner, integrating directly with the kitchen and front-of-house teams. Customer Data Collection A practical restaurant POS doesnt just handle transactionsit learns from them.

POS Systems 52

POS Systems Front of House Information Demo 52

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. After choosing a payroll schedule, set up direct deposits into your employees’ bank accounts. Direct deposit information such as a bank routing number and account number.

Scheduling 148

Scheduling Server Information Accounting 148

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Time spent on hiring is also a productivity suck, as that's time that managers and employees could be spending on other things, like focusing on the business’ growth or the customer experience. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Server 144

Server Training Front of House Back of House 144

LimeTray

FEBRUARY 9, 2025

This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff. Multi-Location Support For multi-location food chains, a POS system centralizes inventory, sales, and customer data, ensuring consistency across outlets.

Pricing 52

Pricing POS Systems Server Scheduling 52

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

LimeTray

FEBRUARY 12, 2025

Omnichannel Integration The future of restaurant POS systems in 2025 will see deeper integration with a range of third-party apps and services. This includes everything from online ordering platforms, food delivery services, loyalty programs, and accounting software. Interested in learning more?

POS Systems 52

POS Systems Front of House Information Kitchen Operations 52

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. At the point of sale, restaurant management software improves accountability and transparency.

POS Systems 98

POS Systems Server Information Front of House 98

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. Have a Custom Staff Menu to Spice it Up. Another key strategy is talent management.

Scheduling 148

Scheduling Server Communication Sanitation 148

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Table of Contents. Restaurant Retention Data Study.

Scheduling 78

Scheduling Front of House Back of House Communication 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Customer Service 52

Customer Service Budgeting Communication Training 52

Modern Restaurant Management

JANUARY 8, 2024

. – Lars Kristiansen , VP Food and Beverage of Oasis Marinas Next year, although getting better, I anticipate continued labor shortages to persist, impacting management, the kitchen and front of house. – Matt Luckey, opsi co-founder A destination rich with diverse culinary encounters brings many dining trends.

Pricing 215

Pricing Catering Training Marketing 215

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Sales management.

Communication 52

Communication Housekeeping Customer Service Training 52

Lithos POS

MARCH 27, 2023

POS system allows you to integrate with third-party app software such as accounting, CRM, loyalty software, inventory software, and other payment partners and online food aggregators. Front-of-house These tools help you to manage your restaurant’s front-of-house business operations.

POS Systems 52

POS Systems Blog Front of House Accounting 52

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. For restaurants, payroll includes hour wages as well as tips, which must be taken into account. Direct deposit information such as a bank routing number and account number.

Scheduling 78

Scheduling Document Information Server 78

Les Roches

JULY 18, 2023

In front-of-house roles, you’ll need to communicate with guests and customers. How satisfied your customers and guests are will directly affect your bottom line. In all roles, you’ll need to communicate well with your co-workers and team members.

Communication 52

Communication Hospitality Management Customer Service Front of House 52

LimeTray

JANUARY 3, 2025

Server Identification: Providing the name of the server makes it easy to track who took the order, which is crucial for accountability and customer service. It reduces turnaround time and increases customer experience by allowing your wait staff ample time to engage with the customers.

POS Systems 52

POS Systems Communication Server Kitchen Operations 52

OpenTable

OCTOBER 20, 2023

Whether you’re leaning towards digital accounting solutions or considering the expertise of a financial advisor, staying clued in on your cash flow—both outgoing and incoming—is pivotal for your restaurant’s triumph. Customer service skills should be a key focus , as should teamwork and communication.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Synergy Suite

NOVEMBER 30, 2023

Understanding and managing prime costs is vital for several reasons: Profitability: Prime costs, comprising both the cost of goods sold (COGS) and labor expenses, typically account for the largest portion of a restaurant’s expenses. Be prepared to adjust your calculations to account for seasonal fluctuations.

Portion Control 52

Portion Control Scheduling Pricing Training 52