Modern Restaurant Management

AUGUST 24, 2022

Accounting. Tasks such as managing Accounts Payable and Accounts Receivable, handling ledger entries, and invoicing can easily be handled by co-sourced employees. Tasks such as managing Accounts Payable and Accounts Receivable, handling ledger entries, and invoicing can easily be handled by co-sourced employees.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Modern Restaurant Management

MARCH 15, 2024

Reasonable Pricing With hundreds of payment processors, if establishing reasonable pricing is a priority, it’s essential to work with a processor that is smooth, reliable and clearly outlines what fees are accounted for. Customer Service Unfortunately, many payment processors fail to consider the importance of customer service.

Customer Service 196

Customer Service Pricing Accounting 196

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. The Chipotle example underscores the immense power of social media in holding brands accountable.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

FEBRUARY 7, 2025

The emphasis on experience also extends beyond customer service to the unique ways restaurants engage diners. Half of all restaurant operators report that off-premises sales now account for a larger proportion of their revenue compared with 2019.

Definition 112

Definition Events Pricing Customer Service 112

Smart Brief Hospitality

JULY 17, 2024

Increased transparency: The data lineage brings in transparency and accountability, thus re-establishing trust in organizations. Enhancing customer insights: Analyzing customer data will enable businesses to understand customer behaviors, preferences, and needs.

Information 101

Information Marketing Customer Service Accounting 101

Modern Restaurant Management

JUNE 26, 2020

As an experienced financial specialist with a focus on accounting solutions for the restaurant and hospitality industry, I am counseling my clients on financial strategies that will identify their immediate needs for reopening as well as creating a roadmap for long-term financial stability. Food cost is also critical when reopening.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

MAY 24, 2022

Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers. As per a recent report by Global Market Insights, mobile wallet market size is projected to exceed USD 700 billion by 2027.

Marketing 203

Marketing Sanitation Customer Service Accounting 203

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

Modern Restaurant Management

JULY 23, 2024

Accounting for any other stipulations outlined in local labor laws. For example, a manager in a jurisdiction with a curfew for teens under 18 would need to account for that when scheduling employees, while a manager at the same franchise in a different city might not.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

MAY 24, 2022

Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers. As per a recent report by Global Market Insights, mobile wallet market size is projected to exceed USD 700 billion by 2027.

Marketing 179

Marketing Sanitation Customer Service Accounting 179

Modern Restaurant Management

NOVEMBER 29, 2022

That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Tech tools let you track employee performance, looking at things like compliance and accountability, so you can identify (and fix) any problems immediately. Track and improve performance.

Training 225

Training Communication Customer Service Accounting 225

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

NOVEMBER 24, 2020

It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget. Social media is also a key component to communicating quickly with customers, as Instagram has become a sort of customer service platform throughout the pandemic.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

JULY 2, 2020

The reality is that many operational responses to COVID-19 did not fully take cybersecurity into account. Existing risks were exacerbated, and new ones became more prevalent due to the need for rapid and often rushed deployment of digital technologies to meet customer demand.

Customer Service 239

Customer Service Accounting 239

Modern Restaurant Management

DECEMBER 2, 2022

Having this chart on display creates accountability. Managers must also add themselves to the charts, so the team can see they are holding themselves accountable and are working to improve their work habits as well. When they look at the chart they can see where they need to improve, and this will help boost their performance.

Front of House 189

Front of House Accounting Server Customer Service 189

Social Hospitality

FEBRUARY 3, 2025

Social media platforms also allow companies to communicate directly and foster personalized dialogue with customers, which is pivotal to building trust and loyalty. Real-time interaction also enhances customer service, allowing instant feedback and resolving queries, enhancing satisfaction and retention rates.

Communication 69

Communication Strategic Planning Presentation Customer Service 69

7 Shifts

NOVEMBER 24, 2024

Surveys Surveys make it easy to collect data that can improve your restaurant’s offerings and services. It’s a widely used tool since most people have Gmail accounts so there’s less barrier to collecting feedback. SurveyMonkey and Typeform are survey tools that offer more customization in terms of design.

Marketing 148

Marketing Information Pricing Training 148

Travel Booster

MAY 10, 2023

Are you tired of spending countless hours tracking down transaction records, trying to reconcile accounts, and manually generating financial reports? But fear not, intrepid travel agency, because we’re here to help you navigate the choppy waters of accounting software. The List of Best Accounting Software for Travel Agencies: 1.

Accounting 52

Accounting Book Information Customer Service 52

Modern Restaurant Management

SEPTEMBER 16, 2021

Improved Customer Loyalty Programs. When customers download your restaurant’s mobile app, they should also be able to connect a credit or debit card to their account. When customers sit down at your restaurant, they should be able to pay for their meal with this app and earn rewards for their purchases.

POS Systems 186

POS Systems Download Accounting Information 186

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. Although this certainly makes for a highly efficient use of available space, it doesn’t account for any disruptions in the supply chain. Concentrate on Organization.

Training 197

Training Back of House Customer Service Accounting 197

Hotel Owner

FEBRUARY 13, 2023

He is currently VP of global commercial operations, guest services and head of UK and Europe for the luxury cruise line, which is part of Carnival Corporation. He joined the Carnival group of brands 23 years ago as a management accountant in the P&O Cruises finance team, holding several roles in finance and qualifying as an accountant.

Accounting 104

Accounting Customer Service Business Development Guest Services 104

Modern Restaurant Management

SEPTEMBER 7, 2023

Local and regional rental companies are likely to have a more limited selection What is the company’s customer service like? Likewise, when it comes to customer service, you can expect national subscription providers to make themselves available to you seven days a week and on holidays. Do they work holidays?

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

Horizon Hospitality

OCTOBER 5, 2023

After California’s aggressive Fast-Food Accountability and Standards Recovery Act (FAST Act) passed in 2022, then repealed days later, the restaurant industry has been watching the state nervously. Automation and AI will continue to evolve so that fewer customer-service roles are needed, and is showing up already in many fast-food concepts.

Accounting 130

Accounting Customer Service Events 130

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

Front of House 187

Front of House Customer Service Accounting Communication 187

Hotel Business

JANUARY 8, 2025

In his new role, he will continue to lead mortgage operations, accounts services and financial planning & analysis, focusing on building a finance function to support the company’s expansion plans. Garrett Stump , a 24-year veteran of Westgate, has been promoted to SVP, owner services & inventory management.

Customer Service 64

Customer Service Marketing Accounting 64

Hotelogix

FEBRUARY 17, 2025

👉 Read Also - 10 Tips to Improve Hotel Customer Service Lack of Career Advancement Many employees leave because they do not see a future in their jobs. Build Trust and Accountability Trust is the foundation of any successful team. This can disrupt lives in addition to physical and mental exhaustion.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Hotel Business

SEPTEMBER 12, 2024

Projects scheduled to start construction anytime in the next 12 months total 2,350, accounting for 268,378 rooms. These two chain scales combined account for a substantial majority of projects. This represents a 5% increase in projects and a 3% increase in rooms compared to the same period last year.

Scheduling 111

Scheduling Accounting Customer Service Business Development 111

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 98

Customer Service Accounting Blog Information 98

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Invest in hotel front desk staff Training: Keep your front desk team sharp with ongoing training in customer service and product knowledge.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Revenue Hub

APRIL 19, 2024

CRM technology is a vital tool for hotels, designed to enhance guest engagement, optimize customer service, organize leads, reservations, and bookings, aid with projects such as marketing and price and room availability strategies. You’ll be able to capture necessary information from leads to create robust contact and account profiles.

Information 109

Information Guest Satisfaction Catering Document 109

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. If your restaurant uses 7shifts , help new employees log in to their accounts. Customer service training Customer service is the cornerstone of hospitality. Reviewing health and safety protocol.

Training 122

Training Customer Service Communication Information 122

Hotel Owner

FEBRUARY 28, 2025

A dedicated hotelier, Hyatt said Dodd is committed to maintaining high standards, fostering team development, and consistently delivering exceptional customer service. Finally, Jill Nichols has been appointed as director of sales and marketing for Hyatt Place and Hyatt House and Azotea Rooftop Restaurant and Bar Leeds.

Guest Satisfaction 52

Guest Satisfaction Customer Service Accounting Marketing 52

Hotel Owner

APRIL 13, 2023

In her new role, Wilson will join the six-strong operations team to oversee the group’s accounting systems, assist with training and development, develop menu choices across the group’s 12 UK-based hotels, as well as ensuring continued compliance with hospitality rules and regulations.

Customer Service 105

Customer Service Accounting Training 105

Modern Restaurant Management

OCTOBER 28, 2021

Restaurants should create a messaging campaign to populate its website, Google Business account, social media channels and e-newsletter through a Customer Relationship Management (CRM) program, where practical. You’ll then want to pivot to your customer-service messaging.

Communication 202

Communication Customer Service Information Sanitation 202