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The first question I usually ask, do you have a lawyer or an accountant? The skills are very specific and it’s best to rely on specialist service providers like law and accounting firms. Aren’t they external service providers as well? Why not keep this data internally as it is of a very sensitive nature? Why, I wonder?
This includes evaluating the efficiency and friendliness of frontdeskoperations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.
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