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What is the Importance of the Digital Customer Journey?

Revenue Hub

Post-Booking: After booking, the guest may interact with confirmation emails, loyalty programs, and any pre-stay communications. Reduce the number of steps required to complete a reservation, use clear and concise language, and provide visual cues that guide users through the process.

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Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues.

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What is Hotel No Show? How to Minimize No-Show Reservations

Hotelogix

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. Keeping Guests Informed  Clear communication about booking policies and potential fees is essential.

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Thoughtful Thursday: A Step-by-Step Guide to OHIP Integration with STAAH

STAAH

OHIPs open architecture and powerful API capabilities act as the perfect score, ensuring each note – reservations, availability, and rates – flows effortlessly between OPERA PMS and STAAH. Contact your OHIP Account Manager or Sales Representative to express interest in connecting with STAAH.

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Host/Hostess Interview Questions to Identify Hospitality Skills and Customer Focus

7 Shifts

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? What would you do if a guest requested a table that is unavailable?

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How Google Calendar Simplifies Room Bookings?

Hotelogix

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. The answer you are searching for is, Yes.

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6 Hotel Guest Communication Tips to Master

Revenue Hub

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.