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Post-Booking: After booking, the guest may interact with confirmation emails, loyalty programs, and any pre-stay communications. Reduce the number of steps required to complete a reservation, use clear and concise language, and provide visual cues that guide users through the process.
Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues.
A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. Keeping Guests Informed Clear communication about booking policies and potential fees is essential.
OHIPs open architecture and powerful API capabilities act as the perfect score, ensuring each note – reservations, availability, and rates – flows effortlessly between OPERA PMS and STAAH. Contact your OHIP Account Manager or Sales Representative to express interest in connecting with STAAH.
Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? What would you do if a guest requested a table that is unavailable?
Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. The answer you are searching for is, Yes.
NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.
The challenge then becomes finding and purchasing a new domain name appropriate for the restaurant, updating all of the collateral branding pieces, online listings, social media, (possibly email accounts) and starting from scratch with SEO. hours, offerings, website link, ordering link, reservations and reviews).
A hotel reservation system is far more than a booking tool. As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.
Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.
Tools like Hotelogix’s Web Booking Engine simplify the reservation process, allowing guests to book directly. Key Considerations for OTA Accounts Pictures : High-quality, professional images of your rooms, amenities, and surroundings can significantly impact your listing’s performance. A TA Console , simplifies it all.
Restauranteurs can use cloud-based accounting platforms for cost control and financial monitoring. These platforms connect into bank account and credit card transactions to help restaurant operators track expenses and cashflow, providing a clear picture of financial performance to better inform restaurant business strategy.
Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. It requires efficient communication and coordination among various hotel departments. Should Hotels Engage in Overbooking?
Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more. The Chipotle example underscores the immense power of social media in holding brands accountable.
The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.
With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. QuickBooks Restaurateurs are no strangers to QuickBooks accounting software.
With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. QuickBooks Restaurateurs are no strangers to QuickBooks accounting software.
Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations. Aptech unveils new enterprise accounting dashboard Aptech has revealed a new dashboard for its PVNG enterprise accounting solution.
Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Communicate with Customers on Social Media. Or you can partner with influencers, invite them to the restaurant, and ask them for a review on their accounts. Meet your guests on social media.
This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. and facilitate smoother communication. No more duplicate customer contact information or accounts and fewer chances for error.
To add your restaurant to Google Maps, you’ll need to create a Google My Business (GMB) account. What is a Google My Business Account? Google My Business is a free tool you can use to manage your Google Search and Google Maps presence without taking potential customers to a website or a listing account.
Mobile ads also allow you to create an exceptional experience for the customer by providing directions to your location, allowing them to make immediate reservations, and featuring relevant reviews. GMB also provides a number of functional benefits, like enabling table reservations right from the listing. Google My Business.
Why OTAs Still Dominate in 2025 Fact: OTAs account for 52% of online hotel leisure sales (Source: Phocuswright ) in the USA, This makes them a key component of any distribution strategy, no matter how small or large the hotel is. Direct bookings should account for at least 40% of revenue. Diversification across multiple channels.
Kickstarting on this venture requires meticulous planning and collaboration with key stakeholders, including Opera OXI Account Managers, Oracle Hospitality coordinators, and, if applicable, Oracle Partners/Dealers. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH.
Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment. a PR and marketing company.
To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Here are a few basics to consider: Email Communications are Impersonal With all the talk of social media trends, it’s easy to forget that email is still a powerful marketing tool. Is it visually appealing?
Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Does it match the name on the reservation? Increased Operational Efficiency Running a hotel involves juggling numerous daily tasks, from managing guest reservations to ensuring housekeeping runs smoothly.
That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. A good KDS will account for those differences, staggering their start times, so that orders go out fresh and together. ? From there, an API connects to your front-and-back-of-house to communicate the order.
Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.
The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. accounting) so that all the information is seamlessly integrated and easily accessible at all times. To Wrap It Up.
NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty.
This is particularly important if, like many restaurants, you have embraced new technologies like cloud storage and third-party accountancy software. The first is to ensure that all of your internal communications are encrypted using a high-quality VPN. So how can you make sure your business is protected? Choosing Vendors.
These categories account for nearly 75 percent of the loan dollars approved. Communicate with customers: Assure your patrons that you’re taking all the necessary precautions to create a safe restaurant environment. 350,000-1 million. $1-2 1-2 million. $2-5 2-5 million. $5-10 5-10 million. ’s stock price performance.
This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. Minimum Length of Stay (MinLOS) and Maximum Length of Stay (MaxLOS) Implementing minimum and maximum length of stay restrictions can help hotels manage reservations during high-demand periods.
But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Erin DeJesus, lead editor.
Businesses are more reliant on Instagram than ever — which means more pain when they get locked out One day in March, the pastry chef Bronwen Wyatt was posting a picture of one of her signature squiggle-decorated cakes on Instagram when she was suddenly logged out of her account. It made me really scared and sad to think about losing that.”.
The trend is partially explained by the grown demand seen among international travellers, who account for 55 percent of all reservations made to Spanish properties this month-to-date, compared to 53.6 percent this same time last year.
Events can be anything from holidays to “Bottomless Brunch” to a big reservation. This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone. Manager Log Book Managers get a communication upgrade, too.
We investigated this question and found the following points: POSITIVE ASPECTS OF INTRODUCING AN ENERGY FLAT RATE Cost recovery: The hotels are still able to cover their costs if demand remains constant and don’t have to draw on their reserves. This promotes understanding since it is openly communicated to him why he has to pay more.
It is calculated by estimating the total profit generated by a customer for the entire duration of their patronage and takes into account how many repeat bookings they’ve made, gross revenue from the customer, and the length of the relationship (churn rate). Filter by repeat guests and get the lowdown on your most valuable crowd.
How to communicate with staff after performance reviews. And because evaluations give employees the chance to evaluate themselves, employees are more likely to hold themselves accountable than if they didn't have the opportunity to tell their supervisor how they think they're doing at work. Why restaurant managers should use them.
You’ve created an Instagram account and posted awesome content. Text and email communication is key to restaurant digital marketing. Get your social media followers in the loop on new menu items, holiday specials, community events, or other news by adding a link to a lead capture form. What is a Link in Bio page?
Furthermore, with our customizable booking engine , you can tailor the customer booking experiences and manage all your reservations in one place. In addition to that, it comes with advanced accounting, auditing and reporting capabilities that help you optimize your revenue considerably.
Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Here are some common scenarios where tech switching occurs. Contactless technology implementation: The COVID-19 pandemic has accelerated the adoption of contactless technology in hotels.
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