Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. The Chipotle example underscores the immense power of social media in holding brands accountable.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

JUNE 26, 2020

As an experienced financial specialist with a focus on accounting solutions for the restaurant and hospitality industry, I am counseling my clients on financial strategies that will identify their immediate needs for reopening as well as creating a roadmap for long-term financial stability. Food cost is also critical when reopening.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs. Security Concerns.

POS Systems 186

POS Systems Download Accounting Communication 186

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

Training 122

Training Customer Service Communication Information 122

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

Front of House 187

Front of House Customer Service Accounting Communication 187

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Guest Satisfaction 104

Guest Satisfaction Information Catering Document 104

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment. a PR and marketing company.

Marketing 234

Marketing Communication Information Reservations 234

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. The self-evaluation: Take the employee's comments into account.

Download 148

Download Scheduling Communication Accounting 148

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

Communication 52

Communication Hospitality Management Customer Service Front of House 52

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Modern Restaurant Management

MAY 17, 2021

Restaurants should focus on short-term recovery and sustainability as they work with their employees to outline an approach that not only adheres to their different state and city codes and requirements, but also takes into account their employees’ comfort levels. Lead with Compassion.

Back Office Operations 162

Back Office Operations Front of House Customer Service Scheduling 162

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113

Modern Restaurant Management

DECEMBER 28, 2020

The Baby Boomer and the Gen Z user have significantly different usage patterns in a mobile app and UX and UI teams will need to take this into account as digital solutions become commonplace in the shopping experience. John Moezzi, National Account Manager, Sharp NEC Display Solutions. One size doesn’t fit all. for example.

Sanitation 230

Sanitation Events Marketing Communication 230

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either.

Back of House 211

Back of House POS Systems Training Front of House 211

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Hotelogix

NOVEMBER 10, 2023

Accounting Management An accounting management module for the hotel software system is essential, as well. Many hotels already have certain types of accounting management software they use. Better customer service – Better efficiency and fewer errors mean that the customers are generally going to be happier.

Front Desk Operations 100

Front Desk Operations Housekeeping Accounting Book 100

Hotel Owner

NOVEMBER 18, 2024

Engaging guests through personalised communication, using the knowledge your CRM holds on your guests, hotels can appeal to individual interests which is likely to drive greater guest spend. Gift cards capture last minute shoppers Gift vouchers should also be a key part of your holiday sales strategy.

Presentation 116

Presentation Reservations Customer Service Catering 116

7 Shifts

OCTOBER 22, 2019

With more than 1 billion monthly active users and 80% of all accounts following a business profile , Instagram offers restaurants increased reach and engagement, with the potential for increased foot traffic. Plus, you want your restaurant’s brand to be closely associated with the account.

Marketing 113

Marketing Accounting Scheduling Download 113

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Now it’s time to research new providers, taking into account your learnings. Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

Download 88

Download Demo Customer Service Training 88

Revenue Hub

JANUARY 9, 2023

Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. In the wake of Substantial Revenue Losses, Are Potential Customers Growing? Read rest of the article at guestcentric.

Communication 87

Communication Article Customer Service Accounting 87

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. Going above and beyond for customers is what sets great restaurants apart.

Server 78

Server Reservations Guest Satisfaction Communication 78

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

JANUARY 25, 2024

Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. While English language proficiency tends to top the list among restaurant workers, employees may also express interest in learning French, Spanish, and Mandarin, all of which can be highly useful for communicating with customers.

Communication 110

Communication Customer Service Catering Accounting 110

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Cooking and Food Preparation.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. Communicate Company Goals and Values. Another key strategy is talent management.

Scheduling 148

Scheduling Server Communication Sanitation 148

Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers. All of your marketing how do you communicate with people?

Communication 52

Communication Customer Service Accounting Presentation 52

Revenue Hub

SEPTEMBER 23, 2024

For example, websites can suggest accommodations taking into account criteria used from previous bookings or additional services to make the trip as seamless as possible. Post-booking, hotels can follow up with a tailored email to suggest additional relevant services and add trip recommendations.

Book 101

Book Guest Satisfaction Information Article 101

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.

Scheduling 113

Scheduling Communication Training Customer Service 113