Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improved communication.

Front of House 180

Front of House Customer Service Accounting Communication 180

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

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Customer Service Training Information Communication 88

Modern Restaurant Management

NOVEMBER 24, 2020

It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget. If competitors are easier to find and communicate with, your business could lose customers quickly.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Digital tools make the communication easier and more accurate. Implement software. Clarify and verify.

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Training Communication Customer Service Accounting 225

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. The Chipotle example underscores the immense power of social media in holding brands accountable.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. Going above and beyond for customers is what sets great restaurants apart.

Server 78

Server Reservations Guest Satisfaction Communication 78

Hotelogix

FEBRUARY 17, 2025

👉 Read Also - 10 Tips to Improve Hotel Customer Service Lack of Career Advancement Many employees leave because they do not see a future in their jobs. Open communication channels between employees and management. Real-Time Communication Tools Effective communication is the key to a smooth operation.

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Scheduling Training Housekeeping Communication 100

Modern Restaurant Management

JUNE 26, 2020

As an experienced financial specialist with a focus on accounting solutions for the restaurant and hospitality industry, I am counseling my clients on financial strategies that will identify their immediate needs for reopening as well as creating a roadmap for long-term financial stability. Food cost is also critical when reopening.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs. Security Concerns.

POS Systems 186

POS Systems Download Accounting Information 186

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

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Training Customer Service Communication Information 122

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

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Front of House Customer Service Accounting Communication 187

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Information 109

Information Guest Satisfaction Catering Document 109

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

Communication 52

Communication Hospitality Management Customer Service Front of House 52

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. The self-evaluation: Take the employee's comments into account.

Download 148

Download Scheduling Communication Accounting 148

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment. a PR and marketing company.

Marketing 234

Marketing Communication Information Reservations 234

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Modern Restaurant Management

MAY 17, 2021

Restaurants should focus on short-term recovery and sustainability as they work with their employees to outline an approach that not only adheres to their different state and city codes and requirements, but also takes into account their employees’ comfort levels. Lead with Compassion.

Back Office Operations 162

Back Office Operations Front of House Customer Service Scheduling 162

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113

Modern Restaurant Management

DECEMBER 28, 2020

The Baby Boomer and the Gen Z user have significantly different usage patterns in a mobile app and UX and UI teams will need to take this into account as digital solutions become commonplace in the shopping experience. John Moezzi, National Account Manager, Sharp NEC Display Solutions. One size doesn’t fit all. for example.

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Sanitation Events Marketing Communication 230

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either.

Back of House 211

Back of House POS Systems Training Front of House 211

LimeTray

FEBRUARY 17, 2025

Features like Kitchen Display Systems (KDS) strengthen communication between front-of-house and kitchen staff, minimizing delays and reducing errors. With the right KDS integration, these issues are minimized, improving communication and reducing errors. Automate your communication today with LimeTray IVRs cloud telephony solutions !

POS Systems 52

POS Systems Front of House Kitchen Operations Communication 52

Revenue Hub

JANUARY 9, 2023

Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. In the wake of Substantial Revenue Losses, Are Potential Customers Growing? Read rest of the article at guestcentric.

Communication 98

Communication Article Customer Service Accounting 98

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Hotelogix

NOVEMBER 10, 2023

Accounting Management An accounting management module for the hotel software system is essential, as well. Many hotels already have certain types of accounting management software they use. Better customer service – Better efficiency and fewer errors mean that the customers are generally going to be happier.

Front Desk Operations 100

Front Desk Operations Housekeeping Accounting Book 100

7 Shifts

OCTOBER 22, 2019

With more than 1 billion monthly active users and 80% of all accounts following a business profile , Instagram offers restaurants increased reach and engagement, with the potential for increased foot traffic. Plus, you want your restaurant’s brand to be closely associated with the account.

Marketing 113

Marketing Accounting Scheduling Download 113

Hotel Owner

NOVEMBER 18, 2024

Engaging guests through personalised communication, using the knowledge your CRM holds on your guests, hotels can appeal to individual interests which is likely to drive greater guest spend. Gift cards capture last minute shoppers Gift vouchers should also be a key part of your holiday sales strategy.

Presentation 116

Presentation Reservations Customer Service Catering 116

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Now it’s time to research new providers, taking into account your learnings. Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

Download 88

Download Demo Customer Service Training 88

Revenue Hub

SEPTEMBER 23, 2024

For example, websites can suggest accommodations taking into account criteria used from previous bookings or additional services to make the trip as seamless as possible. Post-booking, hotels can follow up with a tailored email to suggest additional relevant services and add trip recommendations.

Book 109

Book Guest Satisfaction Information Article 109

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

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Housekeeping Book Information Guest Satisfaction 130