Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improved communication.

Front of House 180

Front of House Customer Service Accounting Communication 180

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Modern Restaurant Management

OCTOBER 27, 2020

Accounting teams use more paper than they often realize. To place band-aid solutions over process issues, companies sometimes neglect to ensure that each solution they adopt can communicate with the others. Accounting mistakes happen, and they can be very painful and time-consuming to track and reverse.

Accounting 220

Accounting Customer Service Communication Information 220

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Guest Satisfaction 101

Guest Satisfaction Information Catering Document 101

Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Digital tools make the communication easier and more accurate. Implement software. Clarify and verify.

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Training Communication Customer Service Accounting 225

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

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Communication Server Special Events Training 78

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Modern Restaurant Management

NOVEMBER 24, 2020

It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget. If competitors are easier to find and communicate with, your business could lose customers quickly.

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Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

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Front of House Customer Service Accounting Communication 187

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

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Training Customer Service Communication Information 122

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Now it’s time to research new providers, taking into account your learnings. Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

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Download Demo Customer Service Training 88

Hotelogix

NOVEMBER 10, 2023

Accounting Management An accounting management module for the hotel software system is essential, as well. Many hotels already have certain types of accounting management software they use. Better customer service – Better efficiency and fewer errors mean that the customers are generally going to be happier.

Front Desk Operations 100

Front Desk Operations Housekeeping Accounting Book 100

Modern Restaurant Management

JUNE 26, 2020

As an experienced financial specialist with a focus on accounting solutions for the restaurant and hospitality industry, I am counseling my clients on financial strategies that will identify their immediate needs for reopening as well as creating a roadmap for long-term financial stability. Food cost is also critical when reopening.

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Budgeting Accounting Front of House Customer Service 180

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs. Security Concerns.

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POS Systems Download Accounting Communication 186

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

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Front of House Back of House Server Customer Service 52

Revenue Hub

SEPTEMBER 23, 2024

For example, websites can suggest accommodations taking into account criteria used from previous bookings or additional services to make the trip as seamless as possible. Post-booking, hotels can follow up with a tailored email to suggest additional relevant services and add trip recommendations.

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Book Guest Satisfaction Information Article 97

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Travel Booster

MAY 1, 2024

Their travel agents must juggle multiple tasks at once including client communication, proposals, travel files and reconciliation with suppliers and corporate accounts. Customer Service Streamlining communication saves travel agents significant time and energy.

Communication 40

Communication Book Reservations Accounting 40

Revenue Hub

JANUARY 9, 2023

Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. In the wake of Substantial Revenue Losses, Are Potential Customers Growing? Read rest of the article at guestcentric.

Communication 83

Communication Article Customer Service Accounting 83

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Customer Service.

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Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

JANUARY 25, 2024

Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. While English language proficiency tends to top the list among restaurant workers, employees may also express interest in learning French, Spanish, and Mandarin, all of which can be highly useful for communicating with customers.

Communication 110

Communication Customer Service Catering Accounting 110

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. The self-evaluation: Take the employee's comments into account.

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Download Scheduling Communication Accounting 148

Synergy Suite

JANUARY 14, 2023

Your training program should account for situations where you may need to change what technology you’re using to make employees’ jobs more efficient and easier to manage. Having consistent training gives you the opportunity to have open communication, and correct challenges and make your employees feel seen and heard. .

Training 52

Training Customer Service Communication Document 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Sales management.

Communication 52

Communication Housekeeping Customer Service Training 52

Les Roches

SEPTEMBER 17, 2024

Importance of leadership in the hospitality industry Strong management is essential for directly influencing the quality of service, operational efficiency and overall success of an establishment. Communication Leaders who clearly express goals, expectations and procedures find it easier to keep everyone on the same page.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. You’ll also be able to develop your soft skills by focusing on communication, leadership, problem-solving and cultural awareness, which are essential for success in the hospitality industry.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

STAAH

JULY 11, 2023

It typically includes modules for managing reservations, front desk operations, housekeeping, guest communication, accounting, reporting, and more. With a best-of-breed approach, you can select the most powerful and specialised tools for each specific function, such as revenue management, channel management, or guest communication.

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Property Management Front Desk Operations Pricing Reservations 87

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

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Front of House Maintenance Housekeeping Back of House 59

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Les Roches

SEPTEMBER 16, 2024

Accurate and comprehensive documentation is essential for maintaining accountability and tracking progress. Providing recommendations for improvement Based on their report, inspectors offer practical suggestions to hotel management for improving operations and guest services.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52