Hotelogix

APRIL 17, 2025

Guests now expect access to their own streaming accounts, so offering Smart TVs with Netflix, YouTube, or Disney+ is practically standard for modern hotels. Some properties even pre-load guest profiles to elevate personalization. These activities not only offer fun but also serve as unique selling points in promotional content.

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Travel and Tourism Workshop Book Catering 100

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is a booking strategy where you promote additional attributes that incrementally increase the price of a booking , rather than advertising a flat rate then offering discounts. Maximum guest occupancy per room Bedding types (quality of linen, etc.) What is attribute-based pricing?

Guest Satisfaction 98

Guest Satisfaction Pricing Book Reservations 98

Hotelogix

FEBRUARY 17, 2025

Introduction: The Hidden Revenue Killer for Hotels Did you know that hotels utilizing a mix of OTAs, metasearch engines, and direct booking strategies experience significantly higher revenue growth than those relying on a single channel? Direct Booking Platforms - the hotel website and booking engine.

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Book Pricing Marketing Accounting 100

Hotelogix

APRIL 17, 2025

Why smart housekeeping is the backbone of guest satisfaction—and how a PMS can help small hotels run it like a charm In the world of hospitality, housekeeping isn’t just a function—it’s a silent ambassador of your hotel’s brand. One poor check-in experience can cost dozens of future bookings.

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Housekeeping Guest Satisfaction Maintenance Travel and Tourism 130

Hotelogix

DECEMBER 17, 2024

Reputation Damage: High chargebacks harm guest trust, often leading to negative reviews and tarnishing the hotel’s image. Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Common Causes of Chargebacks 1.

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Document Communication Book Reservations 100

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews. Missing any of these reports may result in a lot of miscalculation.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

STAAH

JULY 16, 2024

Tapping into guest reviews and social media is a smart strategy that can set your property apart and drive direct bookings. This blog explores how accommodation providers can transform reviews into revenue by utilizing social media to drive direct bookings. Why Guest Reviews and Social Media Matter?

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Book Training Guest Satisfaction Blog 113

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. The state of OTAs and direct bookings The pandemic transformed the booking behavior of today’s travelers.

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Book Communication Guest Satisfaction Article 109

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

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Guest Satisfaction Book Information Property Management 130

Revenue Hub

JUNE 23, 2023

Summer travel is in full swing, and now is the time to implement effective strategies to help your hotel properties capture as many summer bookings as possible. Heat-Up on Social Media: An effective social media strategy is one of the most important and impactful components needed to maximize hotel bookings successfully.

Book 98

Book Guest Satisfaction Article Scheduling 98

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

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Book Reservations Blog Information 98

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This is especially important during peak seasons when every booking is essential.

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Reservations Guest Satisfaction Communication Book 130

Hotelogix

OCTOBER 3, 2024

In today's digital world, Online Travel Agencies (OTAs) like Booking.com and Expedia have become essential for hotels looking to reach a larger audience and increase bookings. To attract more guests and ensure high visibility, it’s crucial to improve your ranking on these platforms. Why OTAs Matter for Hotels? 

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Marketing Pricing Book Accounting 130

Hotelogix

FEBRUARY 4, 2024

You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

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Housekeeping Maintenance Reservations Accounting 147

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. They can also take requests for booking cancellation/modification and room upgrades, etc, with ease.

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Property Management Housekeeping Maintenance Server 130

HotelREZ

JANUARY 28, 2025

At HotelREZ, throughout our portfolio of more than 2,500 properties worldwide, we have identified the trends independent hoteliers can capitalise on to remain buoyant in the market: Capturing bookings improving cost of acquisition Online Hotel Booking Behaviours Online bookings are a key driver to securing occupancy and revenue.

Travel and Tourism 52

Travel and Tourism Book Budgeting Pricing 52

Revenue Hub

SEPTEMBER 23, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Pre-Stay Preferences – Crafting the Ideal Journey Engaging Modern Travelers with Cutting-Edge Booking Experiences Booking travel has become quite complicated nowadays. Travelers want more, and their ways of booking trips keep changing.

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Book Guest Satisfaction Information Article 109

STAAH

OCTOBER 14, 2024

“This partnership marks a significant milestone in our mission to enhance guest experiences by providing seamless, reliable transfer services that are directly integrated into the hotel booking journey. It ensures that hotels using STAAH can offer pre-booked, reliable transportation to their guests directly in the booking process.

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Guest Services Guest Satisfaction Book Reservations 113

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction.  

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. You’ll be able to capture necessary information from leads to create robust contact and account profiles.

Information 109

Information Guest Satisfaction Catering Document 109

Hotelogix

JULY 11, 2024

Static pricing involves setting fixed rates based on seasons or days of the week, which does not account for changing market conditions. Leverage historical data, market trends, and competitor pricing to adjust your rates in real-time, ensuring that you capture the full value of each booking.

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Pricing Download Book Budgeting 130

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. This relentless tide of fraud doesn’t just happen in isolated instances; it seems to pop up everywhere, undermining the security of businesses and the confidence of guests.

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Information Reservations Guest Satisfaction Book 59

Revenue Hub

AUGUST 2, 2023

NB: This is an article from ReviewPro As well as a weekly pattern and changes in volume over national holidays or festivities, the summer months will probably come with fluctuations in guest satisfaction, review volume and even other metrics like guests’ perception of value. Understand 3.

Guest Satisfaction 98

Guest Satisfaction Article Book Accounting 98

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

Guest Satisfaction 98

Guest Satisfaction Demo Scheduling Accounting 98

Revenue Hub

SEPTEMBER 13, 2023

NB: This is an article from Demand Calendar If so, you may miss substantial revenue streams and opportunities for greater guest satisfaction. In today’s competitive landscape, full-service hotels and resorts must look beyond room bookings to become truly profitable.

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Guest Satisfaction Pricing Article Book 105

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

Hotel Business

JUNE 21, 2023

Over the past couple of years, Artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, personalized experiences to guests faster and at reasonable prices.

Accounting 98

Accounting Guest Satisfaction Reservations Information 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

Hotel Owner

JUNE 18, 2023

Monitoring and working on improving your ORS can drive more bookings. Net Promoter Score (NPS) NPS gauges customer loyalty by asking guests how likely they are to recommend your hotel to others. It’s an excellent indicator of guest satisfaction and a powerful tool for predicting future booking behavior.

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Book Strategic Planning Guest Satisfaction Information 105

Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. Further, engaging actively on social media can enhance your hotel’s visibility, attracting a wider audience and encouraging more direct bookings.

Pricing 98

Pricing Article Strategic Planning Book 98

Hotelogix

FEBRUARY 1, 2024

It means they primarily maintain an Excel Sheet to keep track of guest records, availability, finances, accounting, etc. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  So what do they do?    The answer is obvious - they try to do it manually.

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Guest Satisfaction Training Budgeting Demo 130

Hotel Owner

APRIL 14, 2025

Award-winning, fully booked, and sitting on 34 acres of private grounds in the Scottish countryside. Guests write glowing reviews. Its a striking reminder that in the boutique hotel business, beauty, buzz and bookings dont always equal profit. Done right, sustainability can boost margins and guest satisfaction.

Pricing 55

Pricing Cost Reduction Book Guest Satisfaction 55

SiteMinder

DECEMBER 1, 2024

Ensuring compliance and data security in hotel billing It is absolutely essential that you follow all relevant rules and regulations to safeguard your guests’ personal and financial data and work to prevent fraud and privacy issues. I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error.

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Document Training Guest Satisfaction Book 52

Revenue Hub

AUGUST 28, 2024

While January typically sees fewer actual events, it is a critical period for securing bookings for the rest of the year. High school and college graduation parties spark a wave of bookings as families gear up for celebrations from late April through June. This increase in April stems from multiple factors.

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Events Scheduling Catering Book 103

SiteMinder

FEBRUARY 25, 2024

What is a hotel booking plugin? Direct booking plugins are apps that will further reduce your reliance on OTAs by bringing more features and greater functionality to your existing booking engine. Table of contents Why are booking plugins so powerful? Many hotel booking plugins help with: Easy mobile bookings.

Book 52

Book Reservations Pricing Communication 52

Revenue Hub

FEBRUARY 29, 2024

Strategic yield management offers a refreshing perspective, advocating for a nuanced approach that takes into account market dynamics and seasonal variations. It’s about finding the delicate balance that maximizes revenue potential without compromising on quality or guest satisfaction.

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Guest Satisfaction Pricing Article Accounting 108