Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. The state of OTAs and direct bookings The pandemic transformed the booking behavior of today’s travelers.

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Book Communication Guest Satisfaction Article 102

Hotelogix

FEBRUARY 4, 2024

You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

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Housekeeping Maintenance Reservations Accounting 147

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

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Book Reservations Blog Information 98

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This is especially important during peak seasons when every booking is essential.

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Reservations Guest Satisfaction Communication Book 130

Hotelogix

OCTOBER 3, 2024

In today's digital world, Online Travel Agencies (OTAs) like Booking.com and Expedia have become essential for hotels looking to reach a larger audience and increase bookings. To attract more guests and ensure high visibility, it’s crucial to improve your ranking on these platforms. Why OTAs Matter for Hotels? 

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Marketing Pricing Book Accounting 130

STAAH

JULY 16, 2024

Tapping into guest reviews and social media is a smart strategy that can set your property apart and drive direct bookings. This blog explores how accommodation providers can transform reviews into revenue by utilizing social media to drive direct bookings. Why Guest Reviews and Social Media Matter?

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Book Guest Satisfaction Training Blog 88

Revenue Hub

JUNE 23, 2023

Summer travel is in full swing, and now is the time to implement effective strategies to help your hotel properties capture as many summer bookings as possible. Heat-Up on Social Media: An effective social media strategy is one of the most important and impactful components needed to maximize hotel bookings successfully.

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Book Guest Satisfaction Article Scheduling 79

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction.  

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Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. They can also take requests for booking cancellation/modification and room upgrades, etc, with ease.

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Property Management Housekeeping Maintenance Server 130

Hotelogix

JULY 11, 2024

Static pricing involves setting fixed rates based on seasons or days of the week, which does not account for changing market conditions. Leverage historical data, market trends, and competitor pricing to adjust your rates in real-time, ensuring that you capture the full value of each booking.

Pricing 130

Pricing Download Book Budgeting 130

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. You’ll be able to capture necessary information from leads to create robust contact and account profiles.

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Guest Satisfaction Information Catering Document 98

Revenue Hub

SEPTEMBER 23, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Pre-Stay Preferences – Crafting the Ideal Journey Engaging Modern Travelers with Cutting-Edge Booking Experiences Booking travel has become quite complicated nowadays. Travelers want more, and their ways of booking trips keep changing.

Book 94

Book Guest Satisfaction Information Article 94

STAAH

OCTOBER 14, 2024

“This partnership marks a significant milestone in our mission to enhance guest experiences by providing seamless, reliable transfer services that are directly integrated into the hotel booking journey. It ensures that hotels using STAAH can offer pre-booked, reliable transportation to their guests directly in the booking process.

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Guest Services Guest Satisfaction Book Reservations 91

Hotelogix

DECEMBER 17, 2024

Reputation Damage: High chargebacks harm guest trust, often leading to negative reviews and tarnishing the hotel’s image. Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Common Causes of Chargebacks 1.

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Document Communication Book Reservations 100

Hotelogix

FEBRUARY 1, 2024

It means they primarily maintain an Excel Sheet to keep track of guest records, availability, finances, accounting, etc. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  So what do they do?    The answer is obvious - they try to do it manually.

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Guest Satisfaction Training Budgeting Demo 130

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

Hotel Business

JUNE 21, 2023

Over the past couple of years, Artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, personalized experiences to guests faster and at reasonable prices.

Accounting 98

Accounting Guest Satisfaction Reservations Pricing 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

AUGUST 2, 2023

NB: This is an article from ReviewPro As well as a weekly pattern and changes in volume over national holidays or festivities, the summer months will probably come with fluctuations in guest satisfaction, review volume and even other metrics like guests’ perception of value. Understand 3.

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Guest Satisfaction Article Book Accounting 82

Hotel Owner

JUNE 18, 2023

Monitoring and working on improving your ORS can drive more bookings. Net Promoter Score (NPS) NPS gauges customer loyalty by asking guests how likely they are to recommend your hotel to others. It’s an excellent indicator of guest satisfaction and a powerful tool for predicting future booking behavior.

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Book Strategic Planning Guest Satisfaction Housekeeping 105

SiteMinder

FEBRUARY 25, 2024

What is a hotel booking plugin? Direct booking plugins are apps that will further reduce your reliance on OTAs by bringing more features and greater functionality to your existing booking engine. Table of contents Why are booking plugins so powerful? Many hotel booking plugins help with: Easy mobile bookings.

Book 52

Book Reservations Pricing Communication 52

Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. Further, engaging actively on social media can enhance your hotel’s visibility, attracting a wider audience and encouraging more direct bookings.

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Pricing Article Strategic Planning Book 89

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

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Guest Satisfaction Demo Scheduling Accounting 80

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

SEPTEMBER 13, 2023

NB: This is an article from Demand Calendar If so, you may miss substantial revenue streams and opportunities for greater guest satisfaction. In today’s competitive landscape, full-service hotels and resorts must look beyond room bookings to become truly profitable.

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Guest Satisfaction Pricing Article Book 79

Revenue Hub

FEBRUARY 29, 2024

Strategic yield management offers a refreshing perspective, advocating for a nuanced approach that takes into account market dynamics and seasonal variations. It’s about finding the delicate balance that maximizes revenue potential without compromising on quality or guest satisfaction.

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Guest Satisfaction Pricing Article Accounting 88

Revenue Hub

SEPTEMBER 5, 2023

MinLOS ensures that guests don’t book for only one night during busy times, while MaxLOS prevents extended bookings that could lead to a loss of potential revenue from other guests. This approach maintains a sense of scarcity, encouraging potential guests to book in advance.

Pricing 97

Pricing Reservations Training Article 97

Revenue Hub

APRIL 16, 2024

Transaction Histories : Detailed records of past bookings, upgrades, on-site expenditures, and service usages. Guest data is instrumental in improving operational efficiency. By understanding peak booking times, guest flow, and preferred services, hotels can manage staff allocation, inventory, and amenities more effectively.

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Information Article Book Guest Satisfaction 87

Hotel Business

APRIL 1, 2024

The number of rechargeable cars sold is up 50% year-over-year, and experts predict that EVs and plug-in hybrids will likely account for nearly a quarter of all cars on the road in 2024. Increase guest engagement A recent study showed that approximately 20% of hotel guests said they need EV charging stations when staying overnight.

Accounting 75

Accounting Property Management Download Guest Satisfaction 75

Hotelogix

SEPTEMBER 6, 2024

One copy of the kitchen order ticket booking goes to the kitchen, another to billing, and the third stays in the pad. Orders can be sold directly to guests at the point of sale, transferred to their room as "Room Service," or billed directly to a company account.

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POS Systems Communication Guest Satisfaction Training 130

Revenue Hub

JULY 18, 2024

For example, implementing dynamic discounts that adjust based on booking windows can attract early bookers with lower rates while allowing you to capitalize on higher rates as the check-in date approaches. This ensures that discounts drive bookings when they are most needed without sacrificing potential revenue.

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Pricing Book Marketing Events 93

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. At a basic level, saying, “Welcome back, Mr Smith.

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Pricing Blog Book Article 79

Modern Restaurant Management

SEPTEMBER 14, 2021

.” “Many of our TEAM Members stay a long time with TSFR – a testament to our accountable culture, family atmosphere and commitment to training and development,” said Bill Angott, President and Chief Executive Officer at TSFR. Cynthia (Cyndi) Barnes: Director of Accounting | 35 years. To ensure accountability: ?

Accounting 173

Accounting L&D Marketing POS Systems 173

SiteMinder

AUGUST 14, 2024

Unlike online travel agencies like Expedia and Booking.com, where you need to book a stay or an experience through the site in order to leave a review, Tripadvisor is an open platform where anyone can leave a review for any hospitality business. No matter what’s said in the bad review, do not get defensive or attack guests.

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Book Blog Information Accounting 98

Revenue Hub

AUGUST 28, 2024

While January typically sees fewer actual events, it is a critical period for securing bookings for the rest of the year. High school and college graduation parties spark a wave of bookings as families gear up for celebrations from late April through June. This increase in April stems from multiple factors.

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Events Scheduling Catering Book 75

SiteMinder

JULY 13, 2024

There are many ways you can approach this, from motivating guests to book directly to offering extended stays, up-sells or extras as well as encouraging guests to become a return visitor. Insights like your competitive set, historical performance, market and guest booking trends, and much more are now available on demand.

Pricing 98

Pricing Book Budgeting Marketing 98

SiteMinder

NOVEMBER 22, 2023

Customer journeys are crucial for successful hotels, as they reveal the key touchpoints that drive a guest’s decision to book – or not book – with their business. Table of contents Where do hotel customers begin their booking journey? Hotel sites were next with 17% of the share.

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Book Blog Information Communication 100