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Is your restaurant up to speed with the latest best practices for back of house (BOH) management? So, which back of office trends should restaurant ownership and management be concerned with heading into 2023? With back-end automation in your corner, you’ll notice an uptick in BOH efficiency right away.
We often see management companies investing heavily in front-of-house technology to enhance the guest experience and drive repeat business and revenues, Henrik Shimony, cofounder/ CEO, Reeco, and a former hotelier, told Hotel Business in an exclusive interview.
Back-of-house essential equipment includes some of the most expensive items a restaurant can buy, and while the business can’t function without them, these CapEx purchases aren’t going to generate more business year over year. Ask your accountant how an EaaS subscription could benefit your business.
The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?
Aptech , a provider of enterprise accounting, business intelligence, financial planning and management solutions for the hospitality industry, has launched its new accounting solution, PVNG Fixed Asset Management (FAM), which offers an interactive platform for managing, updating and reporting on assets across one or multiple locations.
At leading restaurant chains, drive-thrus can account for 70 percent of sales or more , so every second counts. Preventative maintenance and solutions like vehicle loop detectors, which alert your team as soon as a car enters the drive-thru, eliminate downtime and keep the line moving smoothly.
What is hotel accounting? Hotel accounting is the process of recording and maintaining the financial records and performance of your hotel business. Good accounting makes the finances of your hotel easy to understand for management and other stakeholders – so they can make informed decisions. room sales). room sales).
Hospitality Sector Restaurants and cafes frequently face the challenge of miscommunication between front- and back-of-house staff, leading to delays, incorrect orders, and customer dissatisfaction. These systems can handle complex transactions, client requests, and data recording, improving customer interactions and back-end processes.
The Smart Concierge intelligently parses, coordinates and assigns requests—whether for room service, maintenance issues or special amenities—ensuring rapid resolution. On Hyper Nimbus’ focus on ethical AI development, Eyeé said, “We take great care to instill reliability and accountability across our AI systems.
Cost-Effective : Thermal printing technology reduces the need for ink or toner, making it more affordable and less maintenance-intensive. Integration Capabilities Integrating accounting software with your POS system can improve your business’s financial health.
As we’ve already covered, the front of house manager at a hotel handles all customer-facing operations and is largely responsible for ensuring a positive customer experience. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. Spa manager.
Other than the front of house managers and night managers, a hotel’s management staff go largely unseen by guests. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy. Cleaning back of house offices and spaces. Maintenance department.
Automation technologies make a difference in hotel operations and efficiency to streamline back-office tasks such as inventory management, accounting, and payroll processing. Beyond transforming back-of-house financial duties and front-of-house guest interactions, AI and automation can also optimize the sales process.
A well-designed kitchen layout not only helps your back-of-house crew to prepare high-quality meals but also increases the speed and efficiency of your whole team, resulting in a better guest experience. . The greatest commercial kitchen in the world would be for waste if you didn’t take your local norms and laws into account.
A recent study from the NRA , from August 2022, reports: “Food and labor costs are the two most significant line items for a restaurant, each accounting for approximately 33 cents of every dollar in sales. Prime Cost Optimization: Back of House. Back-of-house adoption. Want to learn more?
Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable. General maintenance Restaurant management requires being ever-present and extremely attentive. Operations This is the catch-all of all restaurant manager responsibilities.
Checklist app automates daily food safety and operational task management as well as regular maintenance and audit procedures. The Checklist gives employees a complete method to view, perform and record tasks increasing accountability and overall workflow. .” The BOHA! Free of charge.
Accounting and finances: Manage budgets and track food and labor costs. General maintenance: Pinpoint what needs cleaning and fixing and be willing to get your hands dirty. Monitor serious maintenance issues in the manager log book to notify other managers. Here's a breakdown of the major restaurant manager responsibilities.
This article will delve into the essentials of mastering restaurant SOPs, offering checklists to benefit every aspect of your operation, including front-of-house and back-of-house prep, kitchen operations, and employee training. What Is Standard Operation Procedure (SOP)?
The software also integrates hotel operations, including the front desk, accounts receivable, housekeeping and maintenance, point of sale, and inventory management. “A To bolster information exchange, HotelKey enhances integration with third-party OTAs.
Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management.
Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. At HSHG, it helped make the case for including the back of house in the tip pool on holidays, since the pay discrepancy was so large. We’ve all heard it.
Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable. General maintenance Restaurant management requires being ever-present and extremely attentive. Operations This is the catch-all of all restaurant manager responsibilities.
Integration with kitchen management software allows for real-time order updates, order prioritization, and improved communication between the front-of-house and back-of-house teams. Take into account any additional fees, such as setup fees, transaction fees, or ongoing maintenance costs.
Integration with back-office systems, such as accounting or payroll software, is crucial for efficient management across all locations. These systems typically have user-friendly interfaces and require less technical expertise for setup and maintenance.
Understanding and managing prime costs is vital for several reasons: Profitability: Prime costs, comprising both the cost of goods sold (COGS) and labor expenses, typically account for the largest portion of a restaurant’s expenses. Be prepared to adjust your calculations to account for seasonal fluctuations.
Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. cities,” said Natalie Guo, Harvard Medical School student and founder of Off Their Plate.
With PopID, guests are able to sign into their merchant rewards accounts using just their face, eliminating the need to look up their account by email or phone number. reception, cleaning, disinfection, security and maintenance services), and catering services (adapted to take in to account social distancing and contactless services).
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