Revenue Hub

JANUARY 26, 2024

In a world where customer expectations are constantly rising, and social media can amplify experiences, service recovery has become an essential art for any company aiming to maintain customer loyalty. The magic of Amazon: Less talk, more action Amazon is renowned for its exceptional customer service.

Article 107

Article Customer Service Accounting Training 107

Travel Booster

MAY 10, 2023

Are you tired of spending countless hours tracking down transaction records, trying to reconcile accounts, and manually generating financial reports? But fear not, intrepid travel agency, because we’re here to help you navigate the choppy waters of accounting software. The List of Best Accounting Software for Travel Agencies: 1.

Accounting 52

Accounting Book Information Customer Service 52

Revenue Hub

APRIL 29, 2024

NB: This is an article from RateGain Subscribe to our weekly newsletter and stay up to date It enables you to rapidly and concurrently update room availability and the most recent room pricing across numerous channels. That’s where most of your guests are, so that’s why. As a result, hotels may oversee these channels from a single location.

Reservations 109

Reservations Book Article Pricing 109

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 98

Customer Service Accounting Blog Information 98

Revenue Hub

JANUARY 9, 2023

NB: This is an article from guestcentric. Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. Read rest of the article at guestcentric. The post Should Hotels Consider Betting on Twitter?

Communication 98

Communication Article Customer Service Accounting 98

Revenue Hub

JULY 19, 2023

Boosting profitability while maintaining high-quality service in city hotels is both an art and a science. NB: This is an article from Lybra , one of our Expert Partners In this article, we delve into ten comprehensive strategies that can help you drive revenue and enhance guest experiences.

Pricing 98

Pricing Article Strategic Planning Book 98

7 Shifts

NOVEMBER 15, 2024

In this article: What strategies do you use to motivate and engage your restaurant employees? Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service. 95% of customers are more likely to return if they experience good service.

Communication 78

Communication Server Special Events Training 78

Restaurant Engine

DECEMBER 14, 2022

In this article, we look at why it’s so crucial for your restaurant to use social media, and we uncover four ways social media impacts a restaurant’s bottom line. #1: In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. 4: Social Media Helps Improve Customer Service.

Customer Service 116

Customer Service Marketing Download Scheduling 116

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Demand Calendar This metric is calculated by dividing the total room revenue by the number of available rooms or multiplying the average daily room rate (ADR) by the room occupancy rate. If Customer Acquisition Cost (CAC) is skyrocketing, the actual profits could diminish, contrary to what RevPAR might suggest.

Guest Satisfaction 108

Guest Satisfaction Pricing Article Customer Service 108

7 Shifts

OCTOBER 22, 2019

I think we've done a good job with that,” says Black Tap owner Barish in an article on CNN. With more than 1 billion monthly active users and 80% of all accounts following a business profile , Instagram offers restaurants increased reach and engagement, with the potential for increased foot traffic. Tip: Never delete negative comments.

Marketing 113

Marketing Accounting Scheduling Download 113

Revenue Hub

NOVEMBER 1, 2022

NB: This is an article from WebRezPro. As of 2017, a third of consumers would rather use social media customer service than phone or email. It has become a go-to place for service, and you need to meet your guests there. Read rest of the article at WebRezPro. It’s like the blackberry bush in your garden.

Article 97

Article Customer Service Accounting Book 97

Revenue Hub

JULY 20, 2023

Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again. Personalized and tailored assistance should be provided, guest reviews should be taken into account, and a loyalty program may be introduced to enhance guest retention.

Guest Retention 75

Guest Retention Book Customer Service Article 75

7 Shifts

NOVEMBER 17, 2020

Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. How to create a restaurant employee evaluation form.

Download 148

Download Scheduling Communication Accounting 148

LimeTray

JANUARY 31, 2025

The article below explores how restaurant management and inventory software solutions shape the modern food industry and the features that drive them. System Integration Be it accounting software or ERP tools, integration is the name of the game. It’s like using dial-up internet to run a business in the age of 5G!

POS Systems 52

POS Systems Procurement Demo Accounting 52

LimeTray

FEBRUARY 2, 2025

The restaurant business is always on the lookout for innovative approaches to improving customer service and billing performance. The following article covers the functions and benefits of the CAKE POS system as well as the features of restaurant billing and operations.

POS Systems 52

POS Systems Pricing Server Accounting 52

Revenue Hub

JUNE 11, 2024

Its practical use can empower hotels to anticipate guest preferences, tailor services accordingly, and deliver them through the right channels. trillion and accounting for nearly 70% of the global economic impact. This not only enhances the guest experience but also opens doors to increased profitability. from 2021 to 2026.

Guest Satisfaction 109

Guest Satisfaction Article Events Pricing 109

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. Trust me, your bank account will thank you for it!

Pricing 106

Pricing Blog Book Article 106

LimeTray

JANUARY 31, 2025

The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity. These systems can handle complex transactions, client requests, and data recording, improving customer interactions and back-end processes.

POS Systems 52

POS Systems Maintenance Server Customer Service 52

STAAH

MAY 9, 2023

This article will explore some of the latest hospitality trends in the hospitality that hoteliers should pay attention to in order to optimize their operations and attract more guests. According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions.

Travel and Tourism 98

Travel and Tourism Book Information Accounting 98

Revenue Hub

APRIL 2, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. The best PMS is designed with an intuitive user experience and options to customize the display based on your hotel’s preferred workflows. billion by 2030.

Property Management 109

Property Management Article Server Customer Service 109

LimeTray

JANUARY 9, 2025

The following article explores restaurant POS and mPOS systems unique features, differences, benefits, and how they meet the changing needs of the restaurant industry. It simplifies the transaction process and ensures smooth customer service. Basic customization options are often limited to layout or menu options for mobile use.

POS Systems 52

POS Systems Front of House Information Demo 52

7 Shifts

AUGUST 18, 2024

This means your personal assets, such as your home or savings account, could be at risk if the business fails. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. We'll cover all of this later in this article.

Customer Service 148

Customer Service Marketing Scheduling Special Events 148

7 Shifts

DECEMBER 27, 2019

In this article you’ll learn: What’s to blame for high employee turnover in the restaurant industry What employee turnover costs the industry Several solutions for battling staff turnover What’s to blame for the restaurant industry’s high employee turnover rate? Team culture and customer service also suffer. Here’s how.

Server 144

Server Training Front of House Back of House 144

Revenue Hub

NOVEMBER 24, 2022

NB: This is an article by Staah. It covers everyone who is directly or indirectly involved in marketing, selling, or offering customer service for your property. Read more articles from Staah. Hotel Marketing is only effective if the execution is done right. They are the ones who define your brand’s success.

Marketing 98

Marketing Pricing Book Communication 98

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. Embarking on a new hotel venture is a complex yet thrilling endeavor.

Pricing 75

Pricing Book Article Events 75

LimeTray

FEBRUARY 9, 2025

The article below explores key features of restaurant POS systems, comparing top options like ere4u and LimeTray, along with their pricing factors. Mobile POS systems enhance customer service by letting servers take orders, suggest items, and process payments at the table, reducing wait times and speeding up service.

Pricing 52

Pricing POS Systems Server Scheduling 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

LimeTray

FEBRUARY 12, 2025

This reflects the growing demand for self-service technology that complements restaurant POS systems and expands worker productivity. The following article examines the key trends and emerging technologies that are set to shape the future of restaurant POS systems. For instance, the interactive kiosk market is forecast to reach 45.32

POS Systems 52

POS Systems Front of House Information Kitchen Operations 52

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. At the point of sale, restaurant management software improves accountability and transparency. What Is Restaurant Management Software?

POS Systems 98

POS Systems Server Information Front of House 98

The Restaurant Times

SEPTEMBER 4, 2020

This article explains how restaurants in Saudi Arabia can do correct restaurant menu pricing and keep their customers satisfied. . Restaurants must maintain an account for the price fluctuation of items such as fruits, vegetables, and meat, according to seasonal or economic factors such as inflation and taxes. Service Costs.

Pricing 52

Pricing Portion Control Customer Service Accounting 52

7 Shifts

OCTOBER 20, 2022

In this article, we'll explain how tip pooling works in different states and what restaurant owners and operators can do to follow the laws. Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs. Table of Contents. Tip Pooling Laws.

Article 78

Article Server Information Document 78

LimeTray

APRIL 29, 2021

In this article, we’re going to help you get started with online ordering for your restaurant. It needs to take into account different screen sizes as well as load times. Something as minor as a smaller or bigger button size can make the user experience difficult and lead customers to abandon ordering altogether. Let’s dive in.

Reservations 52

Reservations Customer Service Accounting Blog 52

SiteMinder

JUNE 24, 2024

This article will briefly discuss why your accommodation business should be on Atrápalo, how to access the Atrápalo extranet and list on their website, and how you can increase Atrápalo bookings with SiteMinder’s smart platform. If you don’t have an account, you can create one by following the registration process.

Book 52

Book Information Accounting Marketing 52

Les Roches

SEPTEMBER 17, 2024

Traits of great leaders in hospitality industry 17th September, 2024 In this article Importance of leadership in the hospitality industry Traits that make great leaders in the hospitality industry Why become a leader in hospitality? A leadership position is not just about maintaining standards; it’s also about encouraging others.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Cloudbeds , one of our Expert Partners Deloitte described the year ahead in the travel industry as being defined by the basics – product, performance, and price – because of the once-in-a-generation crisis that forced economies and societies alike to reshape themselves. Keep evolving with it.

Book 109

Book Marketing Information Article 109

Les Roches

SEPTEMBER 16, 2024

Accurate and comprehensive documentation is essential for maintaining accountability and tracking progress. Providing recommendations for improvement Based on their report, inspectors offer practical suggestions to hotel management for improving operations and guest services.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52