Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

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Les Roches

SEPTEMBER 16, 2024

Accurate and comprehensive documentation is essential for maintaining accountability and tracking progress. Providing recommendations for improvement Based on their report, inspectors offer practical suggestions to hotel management for improving operations and guest services.

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Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. You’ll also be able to develop your soft skills by focusing on communication, leadership, problem-solving and cultural awareness, which are essential for success in the hospitality industry.

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7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them.

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Les Roches

JULY 8, 2024

How to improve leadership skills for hospitality 8th July, 2024 In this article Having an effective leader at the helm plays a key role in the success of any hospitality business. Strong leadership fuels a team-driven approach to service delivery, which drives guest satisfaction, staff engagement and operational efficiency.

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Les Roches

JANUARY 15, 2024

In this article, we’ll look at tips and tricks for boosting revenue in the hospitality industry and how you could go about embarking on an exciting career in hospitality revenue management. It involves creating imagery that makes people imagine themselves using the hotel’s facilities and services.

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Les Roches

JULY 1, 2024

The benefits of online learning for hospitality 1st July, 2024 In this article As technology continues to transform the way we learn and work, online education has emerged as a powerful tool for aspiring hospitality professionals seeking to start a rewarding career or advance their existing role in the industry.

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7 Shifts

AUGUST 18, 2024

This means your personal assets, such as your home or savings account, could be at risk if the business fails. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service.

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STAAH

MAY 9, 2023

This article will explore some of the latest hospitality trends in the hospitality that hoteliers should pay attention to in order to optimize their operations and attract more guests. According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions.

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Les Roches

JUNE 24, 2024

How to start a hotel management company 24th June, 2024 In this article The hospitality industry is a dynamic and thriving sector that presents plenty of opportunities for aspiring entrepreneurs. In this article, we will explore the essential steps of how to start a hotel management company from the ground up.

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7 Shifts

OCTOBER 22, 2019

I think we've done a good job with that,” says Black Tap owner Barish in an article on CNN. With more than 1 billion monthly active users and 80% of all accounts following a business profile , Instagram offers restaurants increased reach and engagement, with the potential for increased foot traffic.

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Les Roches

JUNE 26, 2024

26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. In this article, we’ll look at the different options and provide practical insights to help you make an informed decision. What degree is best for hotel management?

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Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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LimeTray

APRIL 29, 2021

In this article, we’re going to help you get started with online ordering for your restaurant. It needs to take into account different screen sizes as well as load times. Something as minor as a smaller or bigger button size can make the user experience difficult and lead customers to abandon ordering altogether. Let’s dive in.

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Les Roches

SEPTEMBER 25, 2024

25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? A career in guest services requires excellent communication skills, a friendly demeanor and the ability to solve problems efficiently. This role is suited for individuals who are strategic thinkers with strong communication and interpersonal skills.

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Synergy Suite

JUNE 27, 2023

In this article, we dive into the different aspects of a quality restaurant management system, and discuss how each piece helps to serve the others. Accounting and Financial Management Vendor and purchasing data are essential for accurate accounting and financial management.

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7 Shifts

OCTOBER 20, 2022

In this article, we'll explain how tip pooling works in different states and what restaurant owners and operators can do to follow the laws. Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs. Table of Contents. Tip Pooling Laws.

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Les Roches

JULY 4, 2024

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%

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SiteMinder

OCTOBER 11, 2022

Hotels will need to ensure restaurant operations and service is seamless across multiple areas and locations. This article will take you through the most essential factors to consider for successful hotel restaurant management. Generally, a hotel restaurant will have two types of customers: hotel guests and external guests.

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The Restaurant Times

OCTOBER 11, 2021

Restaurants are often dependent on a mix of quality, uniqueness, and good service in order to sustain and grow their business. Good branding is the art of communicating those values to the diner. Online review manager — branding isn’t just about the visuals, it’s also about customer service and feedback.

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Synergy Suite

FEBRUARY 7, 2023

Payment Processing Equipment Payment processing equipment includes devices such as credit card readers, NFC (Near Field Communication) terminals, and barcode scanners, allowing for various payment methods to be accepted. Receipt Printer This device prints customer receipts for transactions, providing a tangible record of the purchase.

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Synergy Suite

JUNE 7, 2024

In this article, we will explore the concept of rotating weekend schedules for your restaurant or organization. This can enhance employee satisfaction and lead to happier, more positive employee attitudes, which in turn drives smooth operations and exceptional customer service. We will first discuss what it is and how it works.

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Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. and facilitate smoother communication.

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Les Roches

MARCH 23, 2023

In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available. This includes ensuring that the same brand message, visuals, and tone of voice are used in all forms of communication, such as websites, social media, and email campaigns.

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Synergy Suite

APRIL 24, 2023

In this article, we’ll go into the ins and outs of online ordering systems: what they are, how to choose one, and examples of the best online ordering systems on the market today. By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service.

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Synergy Suite

SEPTEMBER 17, 2024

Unfortunately, many businesses fall victim to common pitfalls, such as neglecting communication or basing decisions solely on price. These mistakes can damage relationships, lead to inconsistent supply chains, and ultimately affect customer satisfaction. Poor accounting practices amplify these issues.

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Les Roches

APRIL 3, 2023

In this article, we will explore how to be a restaurant manager , including some key responsibilities and skills, and we’ll also provide some guidance on how to become the general manager of a restaurant. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

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Revenue Hub

NOVEMBER 24, 2022

It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? NB: This is an article by Staah. It covers everyone who is directly or indirectly involved in marketing, selling, or offering customer service for your property.

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Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

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Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

FEBRUARY 21, 2023

The ideal POS system should align with the unique requirements of your restaurant business, ensuring seamless operations, enhanced customer experiences, and efficient management. In this article, we’ll share some of our thoughts on what you should consider when choosing a restaurant POS system.

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POS Systems Training Budgeting Reservations 52

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. At the point of sale, restaurant management software improves accountability and transparency. What Is Restaurant Management Software?

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Modern Restaurant Management

DECEMBER 16, 2019

November and December purchases typically account for upwards of 50 percent of annual gift cards sales. While gift cards account for 6.3 Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The The Role of an Event Professional. percent at hotels.

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Hotel Business

MARCH 26, 2024

Untapped potential Thanks to online invoicing, electronic sales communications, customer service inquiries and more, many businesses are sitting on a wealth of underutilized email addresses and don’t realize it. But I’ll save this topic for a future article. This is gold. Don’t sell.

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Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Digitizing your customer engagement will be critical to retaining current customers and capturing consumer loyalty. ?Digitizing Voice-activated apps allow you to order without touching anything.

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