7 Shifts

NOVEMBER 15, 2024

In this article: What strategies do you use to motivate and engage your restaurant employees? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

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Communication Server Special Events Training 78

Revenue Hub

MAY 23, 2024

NB: This is an article from GuestEQ Subscribe to our weekly newsletter and stay up to date Here’s how these strategies can significantly uplift customer service scores. Implementing Staff Collaboration Software Effective communication and collaboration among hotel staff are fundamental to providing seamless service.

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Customer Service Guest Satisfaction Housekeeping Communication 107

Revenue Hub

MARCH 13, 2025

NB: This is an article from Hotellistat , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These include analyzing existing processes, efficiently utilizing data, involving and training employees, and addressing data protection and transparency.

Guest Satisfaction 64

Guest Satisfaction Training Article Accounting 64

Modern Restaurant Management

JUNE 15, 2021

Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report. Don’t Confuse Customer Communications with Customer Loyalty. Loyalty is prized, but it’s not the same as effective communication. One precedes the other.

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Communication Front of House Information Accounting 203

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

Marketing 109

Marketing Communication Guest Satisfaction Article 109

EHL Insights

JUNE 9, 2023

This article explores his proven strategies and firsthand experiences in building trust, effective communication, and promoting accountability. Oscar Postma, General Manager of Conrad, offers valuable insights into fostering such a culture in Singapore's growing hospitality industry.

Accounting 98

Accounting Communication Article 98

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. and facilitate smoother communication. You’ll be able to capture necessary information from leads to create robust contact and account profiles.

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Information Guest Satisfaction Catering Document 109

Social Hospitality

MARCH 18, 2025

This article will explore three key strategies to encourage collaboration for social media success. Slack, Microsoft Teams, and similar tools streamline communication, making quick decision-making easier. However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness.

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Customer Service Scheduling Communication Document 52

Modern Restaurant Management

JULY 6, 2020

Often the upsell from franchisors and service providers includes seemingly convenient, useful, and “free” extras like employee handbooks, wage and hour policies, and employment forms, but these one-size-fits-all documents are often tailored to federal law and don’t account for changes in California law.

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Document Accounting Communication Information 193

Revenue Hub

SEPTEMBER 22, 2023

NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction. In this article, we will explore the concept of hotel overbooking, its benefits and drawbacks, and discuss whether hotels should engage in this practice.

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Guest Satisfaction Reservations Communication Article 108

Revenue Hub

JUNE 20, 2024

NB: This is an article from Northwind-Maestro Subscribe to our weekly newsletter and stay up to date Operators who fail to account for these guests are open to allowing negative reviews to color their property’s reputation, even if these sentiments can be addressed before guests leave. appeared first on Revenue Hub.

Front Desk Operations 109

Front Desk Operations Communication Information Accounting 109

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Communication 174

Communication Scheduling Accounting POS Systems 174

Hotelogix

FEBRUARY 17, 2025

This article explores the top 10+ distribution channels , the biggest travel industry trends , and strategies to drive direct bookings while reducing OTA commission fees. WhatsApp & AI Chatbots: Direct messaging apps such as WhatsApp, Facebook Messenger, and AI-powered chatbots are becoming essential tools for smooth guest communication.

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Book Pricing Marketing Accounting 100

Revenue Hub

APRIL 10, 2024

If you’re a regular reader of our informational articles on hospitality marketing, chances are you caught our previous piece on Gmail and Yahoo’s new sender requirements. And while these safeguards aren’t perfect, they’re still incredibly effective at filtering most emails that account holders would likely find not valuable.

Communication 106

Communication Accounting Article Marketing 106

Revenue Hub

APRIL 17, 2023

NB: This is an article from Staah This includes your presence (or lack of) on distribution channels, your website through to your front desk, interactions with housekeeping, your amenities and even communications after a guest checks outs. Guest experience is not a single point of contact. What you learn from each type of review?

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Housekeeping Communication Article Accounting 98

Hotel Owner

JANUARY 31, 2023

Sustainability is seen as crucial to the success of businesses across industries, but there is scepticism about who is telling the truth and being ethical, accountable and transparent. In the past decade, consumer consciousness and worldwide concern have increased in tandem with the growing severity of the climate crisis.

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Revenue Hub

JUNE 7, 2024

NB: This is an article from EHL Subscribe to our weekly newsletter and stay up to date In this article, we’ll explore the innovative marketing strategies luxury hotels can use to differentiate their brands and drive customer engagement and loyalty. You should also think about who you’re telling your story to.

Marketing 108

Marketing Article Pricing Accounting 108

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

Communication 52

Communication Hospitality Management Customer Service Front of House 52

Hospitality Net

JUNE 12, 2023

This article explores his proven strategies and firsthand experiences in building trust, effective communication, and promoting accountability. Oscar Postma, General Manager of Conrad, offers valuable insights into fostering such a culture in Singapore’s growing hospitality industry.

Accounting 74

Accounting Communication Article 74

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Revenue Hub

NOVEMBER 11, 2022

NB: This is an article from Revinate. In 2023, direct bookings are expected to surpass OTA bookings — they’re projected to account for 51% of all bookings. This is highly favorable for you, because OTAs often limit how you’re able to communicate with your guests. Read rest of the article at Revinate.

Travel and Tourism 98

Travel and Tourism Book Communication Article 98

Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty.

Book 106

Book Communication Reservations Article 106

Revenue Hub

MARCH 5, 2024

NB: This is an article from Hotellistat , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These tools promise efficiency, personalisation and improved guest experiences, but like any technology, they have advantages and disadvantages. Hotels are also having to reshape the way they interact with their guests.

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Guest Satisfaction Communication Training Information 109

Revenue Hub

JUNE 12, 2023

NB: This is an article from Proven Partners One of the key elements of a successful hotel business is a strong digital marketing strategy. It’s also helpful to optimize your website for mobile devices and include links to the hotel’s social media accounts so visitors can find and follow you on the platforms of their choice.

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Marketing Article Accounting Blog 98

Revenue Hub

OCTOBER 18, 2022

NB: This is an article from Travel Media Group. By taking into account the various ways to engage with international travelers, reaching them has never been easier. Reply to each international traveler individually and communicate with them in their native language to build a relationship and, ultimately, a community.

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Communication Article Accounting Book 94

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. This is particularly important if, like many restaurants, you have embraced new technologies like cloud storage and third-party accountancy software. Choosing Vendors.

POS Systems 203

POS Systems Server Information Reservations 203

Revenue Hub

OCTOBER 17, 2022

NB: This is an article from Experience Hotel. Personalized messages promoting your additional services are therefore automatically sent, taking into account your target customer, throughout their journey. Read rest of the article at Experience Hotel. This automation gives staff more time to focus on your customers right now.

Communication 98

Communication Article Information Budgeting 98

Revenue Hub

JUNE 28, 2023

NB: This is an article from Cendyn , one of our Expert Partners Hotels that proactively embrace these trends and tailor their offerings accordingly position themselves as forward-thinking and customer-centric. Tailored marketing and communication Corporate and leisure guests require different marketing and communication strategies.

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Travel and Tourism Communication Accounting Presentation 98

Revenue Hub

JULY 6, 2023

NB: This is an article from Travelboom Whether you’re running a hotel or bed & breakfast, you can use a Google Business Profile to better promote your property and increase your presence in the local search results. To claim your listing: Enter the name of your business in the Google Maps search bar. That’s because it’s true.

Accounting 98

Accounting Information Article Communication 98

Revenue Hub

NOVEMBER 22, 2023

NB: This is an article from CartStack Subscribe to our weekly newsletter and stay up to date Not to mention the ever-present battle with online travel agencies (OTAs), which account for 49% of all online hotel bookings. With OTAs like Expedia and Booking.com spending upwards of $3.5 What is Hotel Marketing Automation?

Marketing 109

Marketing Article Book Presentation 109

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season.

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Download Scheduling Communication Accounting 148

Revenue Hub

JANUARY 31, 2023

NB: This is an article from berner+becker , one of our Expert Partners Due to their size and the amenities they offer to guests, lodging establishments are even more affected by the cost increase than consumers or private households. Price stability: Due to the openly communicated energy flat rate, the remaining prices can be kept stable.

Pricing 98

Pricing Communication Definition Presentation 98

Revenue Hub

JANUARY 9, 2023

NB: This is an article from guestcentric. Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. Read rest of the article at guestcentric. The post Should Hotels Consider Betting on Twitter?

Communication 98

Communication Article Customer Service Accounting 98

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. It lets staff maintain a single flow of communication with guests as interactions move from email, to text, to voice.

Book 109

Book Communication Guest Satisfaction Article 109

Revenue Hub

MARCH 11, 2024

It is calculated by estimating the total profit generated by a customer for the entire duration of their patronage and takes into account how many repeat bookings they’ve made, gross revenue from the customer, and the length of the relationship (churn rate). The average time span across all your guest data gives you the mean duration value.

Reservations 107

Reservations Book Article Information 107

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. In this article, we’ll delve into the best practices that hotels can adopt to master the art of hotel room inventory management.

Pricing 109

Pricing Reservations Training Article 109

Revenue Hub

DECEMBER 15, 2022

NB: This is an article from 80 Days. Investing in your SEO (Search Engine Optimisation) – our research suggests that Gen Z and Millennials account for the highest percentages of organic traffic to a hotel website – but they don’t always convert as highly. Read more articles from 80 Days.

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Marketing Accounting Book Article 98