Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 84

Guest Satisfaction Pricing Guest Retention Marketing 84

Modern Restaurant Management

JULY 23, 2024

The most efficient way to automate compliance is through an AI-driven WFM platform, which serves as the nexus for staffing, scheduling, payroll, and other key operations functions influenced by labor laws. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

Scheduling 203

Scheduling Accounting Training Front of House 203

Hotel Owner

NOVEMBER 16, 2023

Yotel plans to launch its Yotelpad aparthotel brand in Europe with a new property in Stratford, London, scheduled for 2024. Yotelpad Stratford will be the brand’s seventh property in the UK, part of a larger expansion that includes openings in Geneva, Tokyo, and Bangkok in 2024.

Scheduling 98

Scheduling Customer Service Book 98

Synergy Suite

OCTOBER 14, 2024

SynergySuite Recognized in the Prestigious Ireland INC US 250 Index [Dublin, Ireland] – 14 October 2024 – SynergySuite, a leading global restaurant management platform, is thrilled to announce its inclusion in the esteemed Ireland INC US 250 Index, which recognizes the top Irish companies making a significant impact in the United States.

Back Office Operations 52

Back Office Operations Customer Service Scheduling Back of House 52

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. How can we leverage automation to exceed customer expectations for personalized service and promote customer loyalty?

Customer Service 193

Customer Service Front of House Server Pricing 193

Serviced Apartments

MARCH 12, 2024

UK: Vertus, the BTR arm of Canary Wharf Group , has expanded its offer with two new serviced apartment buildings at 3 and 15 West Lane. 3 and 15 West Lane are scheduled for completion in December 2024, opening the doors to its first guest stays in January 2025.

Customer Service 52

Customer Service Scheduling Events 52

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly. billion by 2026.

Marketing 78

Marketing Catering Events Reservations 78

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Les Roches

FEBRUARY 21, 2024

They can help event organizers manage schedules, facilitate connections, and share essential information. Below, we take a look at some of the advances and their potential effects on event management. Event apps Modern events rely on apps for streamlined agendas, networking, and resource sharing.

Events 52

Events Accounting Information Budgeting 52

Hotel Owner

MAY 22, 2024

These locations feature Bob W’s signature technology, including digital front desks, self-service check-in, and 24-hour remote customer service. SeaSpace has announced the launch of Cornwall’s first aparthotel in Newquay, scheduled to open in October 2024.

Customer Service 52

Customer Service Scheduling Presentation Pricing 52

Mary Gostelow

APRIL 7, 2024

Fast forward to 2024 and what is now a 71-key resort, owned by Explora Investments out of Lisbon, is a rip-roaring success. Girlahead was given a one-day schedule. Let’s find out why so many Americans, plus Brazilians and Europeans, rush to Six Senses Douro Valley. Ah, experiences. Tile painting – see below – and the alchemy bar.

Customer Service 52

Customer Service Scheduling 52

Les Roches

SEPTEMBER 16, 2024

Providing recommendations for improvement Based on their report, inspectors offer practical suggestions to hotel management for improving operations and guest services. These suggestions may involve updates to cleaning protocols, staff training programs, maintenance schedules or guest amenities.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 1, 2024

The benefits of online learning for hospitality 1st July, 2024 In this article As technology continues to transform the way we learn and work, online education has emerged as a powerful tool for aspiring hospitality professionals seeking to start a rewarding career or advance their existing role in the industry.

Scheduling 52

Scheduling Training Communication Travel and Tourism 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

JULY 4, 2024

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Being proficient in modern technology is no longer optional but essential for aspiring hotel professionals alongside excellent communication skills and first-class customer service.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. And by the time Q4 is reported in January 2024, it will likely be down.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

7 Shifts

MAY 23, 2024

In fact, 45% of restaurant operators expect their competition to be much more intense in 2024 than last year. This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit.

Pricing 78

Pricing Scheduling Events Marketing 78

Les Roches

SEPTEMBER 19, 2024

Standards might include a daily deep cleaning of bathrooms and weekly mattress rotation Facility maintenance : regular inspection schedules, preventive upkeep procedures and short response times for repairs are all important. Conversely, off-peak periods may lead to reduced staffing, potentially impacting service levels.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 17, 2024

Traits of great leaders in hospitality industry 17th September, 2024 In this article Importance of leadership in the hospitality industry Traits that make great leaders in the hospitality industry Why become a leader in hospitality? Education Formal qualifications are the backbone of most successful careers in hospitality leadership.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JUNE 4, 2024

What it’s like to work as a customer experience manager in hospitality 4th June, 2024 In this article In the competitive world of hospitality, delivering exceptional customer experiences is essential for success.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

JUNE 27, 2024

Exciting hospitality careers that allow you to travel 27th June, 2024 In this article Does the idea of a traditional office job leave you yearning for adventure? Explore flexible work arrangements or alternative scheduling options Budget well: plan your finances carefully. Do you dream of waking up to a new sunrise every few weeks?

Travel and Tourism 52

Travel and Tourism Training Communication Events 52

Les Roches

JUNE 26, 2024

26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. Bachelor of Hospitality Management Bachelor of arts in hospitality management These degree programs emphasize the service-oriented aspects of hospitality management, focusing on guest relations, communication and leadership skills.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Lithos POS

JUNE 3, 2024

Here are some SOPs commonly used in the food business Food Preperation Food Safety and Hygiene Customer Service Cleaning and Maintenance Opening and Closing Procedures Employee Training and Management Inventory Management Financial Transactions Emergency Procedures Implementing this guideline will help ensure quality across various business areas.

POS Systems 52

POS Systems Training Accounting Blog 52

Les Roches

JULY 8, 2024

How to improve leadership skills for hospitality 8th July, 2024 In this article Having an effective leader at the helm plays a key role in the success of any hospitality business. Strong leadership fuels a team-driven approach to service delivery, which drives guest satisfaction, staff engagement and operational efficiency.

Communication 52

Communication Workshop Training Hospitality Management 52

Les Roches

JULY 5, 2024

5th July, 2024 In this article The hotel and tourism industry is growing and is estimated to be worth more than $11,000 billion USD in 2029. They include: Customer service excellence: successful hotel managers have strong interpersonal skills, empathy and dedication to exceeding guest expectations.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

SEPTEMBER 25, 2024

25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? Additionally, you can experience and learn about Emirati culture and customs, enriching your cultural knowledge. What’s it like to work in the top 10 hotels in Abu Dhabi? This field requires creativity, attention to detail and a passion for gastronomy.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Modern Restaurant Management

DECEMBER 31, 2019

percent by 2024, and 2020 will be a catalyst year that could drive that number up. Of course Gen Z is driving this trend to some extent , but a recent study also found that people looking for temporary work this holiday season wanted a flexible schedule more than any other perk – including high pay.

POS Systems 138

POS Systems Marketing Training Pricing 138

Modern Restaurant Management

FEBRUARY 19, 2020

The Bureau of Labor Statistics estimates that, by 2024, 25 percent of the U.S. For example, such candor in performance management discussions might lead to an employee’s asking about more flexible scheduling to meet his/her needs or desire to “slow down” a bit.

Training 171

Training Information Customer Service Scheduling 171