Revenue Hub

NOVEMBER 15, 2022

If your hotel is not currently considering including new technology in the 2023 budget, below are 5 things you may wish to consider – plus an added bonus: 1 reason NOT to adopt new technology. 2023 is time to do less with more. Reservations Manager doesn’t have time to update rates daily? Reception team understaffed?

Budgeting 52

Budgeting Guest Satisfaction Article Document 52

Hotel Owner

SEPTEMBER 12, 2023

Set to open on 16 October 2023, the opening will be the latest hometel in the brand’s portfolio, and the first outside of England. She has 15 years of experience in various hospitality roles including those in front of house, reservations, meetings and events departments.

Front of House 105

Front of House Guest Satisfaction Training Blog 105

Revenue Hub

JANUARY 27, 2023

NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. In 2023, hotels need to use email marketing to stay competitive and relevant. Guests expect to hear from you via email.

Marketing 87

Marketing Guest Satisfaction Article Property Management 87

Hotel Owner

JUNE 30, 2023

Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? million (USD) in 2023 , hotels must invest in an omnichannel marketing campaign to maximize exposure, amplifying their brand voice and forging a lasting, positive impression at each interaction. billion (USD).

Marketing 94

Marketing Travel and Tourism Book Communication 94

Hotel Business

APRIL 1, 2024

for the first time in 2023. Elevate guest satisfaction Like all amenities, EV charging should be a value add that provides guests with enhanced convenience and comfort. By Hooman Shahidi The electric vehicle (EV) market in the U.S. has surged in recent years, and EV sales surpassed one million units in the U.S.

Accounting 75

Accounting Property Management Download Guest Satisfaction 75

Modern Restaurant Management

JUNE 27, 2023

In its 2023 State of the Industry report, the National Restaurant Association found that exactly half of all operators expect to be less profitable as compared with the previous year. This year could be a tough one for many restaurant operators.

Pricing 110

Pricing Guest Satisfaction Server Information 110

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 Hotels that provide amenities such as strong, secure wifi, tech-inspired coworking lobbies, and off-hours guest experiences can appeal to this growing segment.

Travel and Tourism 99

Travel and Tourism Procurement Maintenance Information 99

Hotel Business

JUNE 15, 2023

Well-intentioned hotel staff working away at their keyboards, searching feverishly for guest reservations and preferences. Too often, hotel guests begin a stay by experiencing the limits of technology rather than a welcoming customer experience. By Jeanelle Johnson Long lines at the front desk.

Strategic Planning 59

Strategic Planning Guest Satisfaction Book Back of House 59

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. billion (USD).

Marketing 91

Marketing Book Travel and Tourism Communication 91

Les Roches

AUGUST 2, 2024

The top hotels in Dubai What it’s like to work in top hotels Different job roles in top hotels How to get roles in top hotels With over 17 million international visitors in 2023 ,Dubai is one of the key destinations globally for leisure and business travelers.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Les Roches

SEPTEMBER 24, 2024

billion in 2023, is projected to expand at a robust compound annual growth rate (CAGR) of 15.4% from 2023 to 2030. Gaining valuable insights CXM involves collecting and analyzing data from various touchpoints, such as reservations, check-ins, service interactions and feedback surveys. The global CXM market, valued at $14.0

Training 52

Training Communication Hospitality Management Information 52

eZee Absolute

NOVEMBER 10, 2023

Highlight the convenience your hotel offers by organizing tours, making it easy for guests to explore the local area. This enhances guest satisfaction and attracts those seeking a richer, more immersive travel experience.

Workshop 59

Workshop Catering Events Presentation 59

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Hotel Business

JULY 13, 2023

Furthermore, if the hotel incorporates Nuvola Guest Chat or the Angel guest app, the information exchanged between the property management system (PMS) and Nuvola has the potential to improve the guest experience and increase the hotel’s guest satisfaction score.”

Book 52

Book Communication Information Back of House 52

eZee Absolute

SEPTEMBER 13, 2023

According to Hotel Mize , online travel agencies (OTAs) accounted for 40% of global hotel bookings in 2023. So, today’s travellers value the freedom to modify reservations and seek options that accommodate their uncertainties. This flexibility is essential not just for guests but also for hotels themselves.

Book 59

Book Catering Marketing Training 59

Larry Mogelonsky

OCTOBER 4, 2023

If hotels want to increase their direct booking percentage, they have to out-service these competitors by making the reservation experience more efficient and pleasurable than that on an OTA. Booking Holdings and Expedia have set the current standard for online bookings, though.

Book 100

Book Reservations Information Presentation 100

Larry Mogelonsky

SEPTEMBER 10, 2024

And to give you a sense of this growth at the luxury end, besides the Andaz Mexico City Condesa, other recent openings include The Ritz-Carlton, Mexico City in October 2021 and Soho House Mexico City in September 2023, with 1 Hotels, Park Hyatt and Rosewood all having properties in development.

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Travel and Tourism Events Guest Satisfaction Book 130