Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

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Pricing POS Systems Front of House Marketing 197

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. "With consumer behaviors now firmly established around off-premise dining solutions due to the pandemic, off-prem will remain a prevalent option for 2023. For part two, click here.

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Hotel Business

NOVEMBER 7, 2022

The Amadeus 2023 Travel Trends identifies five new developments which the company believes will play a part in shaping travel over the coming year. From paying for train tickets to seat upgrades, in-flight meals or late checkout at the hotel, with biometrics, travelers worldwide will use convenient, more secure, biometric payment solutions.

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Document Pricing Communication Training 121

Hotel Owner

NOVEMBER 30, 2022

Oliver Brown, the general manager of Wivenhoe House Hotel, said: “In 2023, hoteliers will be expected to build their business strategy on conscious decision-making behind the scenes. We already have more on the books for 2023 than we did this time last year for 2022. Collated from clients of Custard Communications.

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Book Marketing Housekeeping Budgeting 105

Les Roches

JANUARY 16, 2023

Many hotel groups are experiencing such acute labor shortages they are offering on-the-job development and expanding their management in training programs to include not only the traditional food and beverage or rooms division routes but also 360-degree operations as well. Technology trends.

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InnQuest

JANUARY 27, 2023

As we march on through 2023, what changes can we expect to see in the hospitality industry? Improving spaces for hotel staff to socialise, improving training options, and streamlining hotel operations are several ways in which hotels may start improving the employee experience.

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Modern Restaurant Management

OCTOBER 9, 2023

This has included a significant amount of wellness checks — more in the first six months of 2023 than in the last decade. Creating a Supportive Environment Employers should strive to foster open communication and destigmatize mental health discussions.

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Modern Restaurant Management

SEPTEMBER 25, 2024

In 2023, the turnover rate in the industry soared to 72 percent. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn. This requires an understanding of your employees’ needs, open communication and a meaningful investment in employee initiatives.

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Hotel Business

JANUARY 27, 2023

The American Hotel & Lodging Association (AHLA) has revealed its 2023 officers, board of directors and executive committee, which include top leaders representing all segments of the hospitality industry. RLJ Lodging Trust President/CEO Leslie D. Hale succeeds Apple Hospitality REIT Inc.,

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Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

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Revenue Hub

OCTOBER 9, 2024

According to a 2023 purchase study report published by Expedia for hotel guests, ratings and reviews were a top five consideration. This shows that you value customer feedback and are committed to improving their experiences Have a robust crisis communication strategy in place.

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Hotel Business

SEPTEMBER 7, 2023

Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service. The North America Third-Party Hotel Management Guest Satisfaction Benchmark was redesigned for 2023. According to the J.D.

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7 Shifts

JANUARY 20, 2023

Super Bowl 2023 Promotion Ideas for Bars and Restaurants 1. Train your staff: Your staff should be well-trained and prepared to handle the increase in customer volume. Additionally, restaurants should make sure they have enough food and drink to meet the demand on this busy day.

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Scheduling Communication Events Training 78

OpenTable

MARCH 1, 2023

More than 87% say they’re likely to hire in 2023 if they can find qualified applicants, according to the National Restaurant Association. Here’s what to know about the restaurant staff shortage and what your restaurant business can do to staff up in 2023. Some turned to gig work or self-employment for autonomy and flexibility.

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eZee Absolute

NOVEMBER 16, 2023

On January 1st, 2023, the California Privacy Rights Act will come into effect. Train your employees Check the fine print in your third party agreements Get ready for the CPRA What is the CPRA? While it takes effect on January 1, 2023, it only becomes fully enforceable on July 1, 2023. So, why the need for the CPRA ?

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Hotel Owner

MAY 22, 2023

He will also be responsible for creating new and innovative ways to train and develop existing employees. Workvivo acts as a central hub for 3,000 of Valor’s UK team members, where they can communicate with each other, celebrate achievements and successes, and access key apps and resources.

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Communication Training 105

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free. Get a Demo 6.

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POS Systems Scheduling Training Reservations 147

Hotel Business

DECEMBER 21, 2022

As Hilton’s recent 2023 Travel Trends report has shown, alongside the need for more personalized and sustainable options, travelers are always looking for a frictionless experience. Looking ahead to 2023 . The post Key considerations shaping hotel operations in 2023 appeared first on hotelbusiness.com. by Katherine Grass.

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7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free. Get a Demo 6.

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POS Systems Scheduling Training Reservations 141

Revenue Hub

AUGUST 21, 2024

Formerly operated by the Youth Hostel Association, Kabannas acquired the properties in 2023. Key pain points Kabannas identified repetitive questions guests would ask daily , such as the check-in time, breakfast cost, closest train station, and so on, as the main pain points to be addressed with an AI solution.

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Reservations Guest Satisfaction Communication Information 80

Revenue Hub

JUNE 7, 2023

Subscribe to our weekly newsletter and stay up to date Measuring the success of your technology investment could mean the difference between thriving and struggling in the second half of 2023. The other important key to communications technology is simplicity on both ends of the conversation. appeared first on Revenue Hub.

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Les Roches

SEPTEMBER 24, 2024

billion in 2023, is projected to expand at a robust compound annual growth rate (CAGR) of 15.4% from 2023 to 2030. Comparing CXM, CRM and CEM Understanding the difference between common business terms is important if you’re studying or training for a more senior role. The global CXM market, valued at $14.0

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Modern Restaurant Management

DECEMBER 29, 2023

Shortage of Capital for Restaurant Technology As we marched into 2023, interest rates and uncertain economic conditions continued to impact the withdrawal capital from restaurant technology investments. Investments in venture capital had a massive retreat in 2023, hitting the technology sector very hard. – Lissa Bowen

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Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

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Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. Hiring delivery drivers as employees gives the restaurant more ability to train them. Develop a Delivery Team Train your delivery team well, whether they are new hires or existing staff.

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POS Systems Training Front of House Information 179

Modern Restaurant Management

AUGUST 22, 2023

While it’s promising, it’s not the magic bullet to increase your revenue in 2023. They streamline communication and free up staff while reducing wait time for customers. It’s initially trained by humans and analyzes and compares billions of patterns with a flawless memory. Why Isn’t AI a Magic Bullet?

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Modern Restaurant Management

MAY 5, 2021

It drops to 22 percent in 2023 and after that, it drops to 10 percent. Community Relations. Train your staff on how it works so they can communicate this powerful message to your customers. Train your staff on how it works so they can communicate this powerful message to your customers.

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Catering Communication Training 231

Modern Restaurant Management

JUNE 30, 2023

Thoroughly Test Ideas and Train Employees Before Implementation A well-known QSR brand recently failed to fully vet its app prior to releasing it for customer use. ” This was both a technology and operational fail due to lack of proper testing/QA and employee training. percent higher than in March 2022.

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Pricing Accounting Communication Training 179

Larry Mogelonsky

APRIL 3, 2024

Davide Barnes joined the property as Hotel Manager at the beginning of 2023 following an extensive global background in hospitality with senior positions at Benchmark Hospitality, Four Seasons, Hyatt and Shangri-La. To ensure consistent top-tier service, enhanced communication of details is vital. Everything starts with the team.

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Modern Restaurant Management

AUGUST 2, 2024

Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support. More than 68 percent reported implementing sustainability practices.

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Pricing Training Marketing Book 100

7 Shifts

FEBRUARY 21, 2023

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. When staff are unhappy, you lose more than just the cost of hiring and training. Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done.

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Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

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Guest Satisfaction Pricing Housekeeping Communication 106

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. Train A restaurant operator has an ever-expanding to-do list.

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Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Vanilla isn’t for everyone In 2023, marketing took a cue from the ice cream parlor, embracing segmentation with the same precision as a sundae artisan.

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Modern Restaurant Management

MAY 20, 2022

In late February, a marketing team member was training a coworker on how to send five winners of a “Free Bowls for a Year” drawing their notifications at once instead of one at a time. Teriyaki Madness (TMAD) had the "bowls" to admit they messed up and turned the mistake into a unique marketing opportunity.

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Download Marketing Communication Training 189

Xotels

SEPTEMBER 22, 2022

Train your staff to sell better. Communication with the team & stakeholders. Train your staff to sell better. Continuous training is, therefore, crucial. Communication with the team and stakeholders. The post Hotel Marketing Plan & Strategies for 2022 & 2023 appeared first on Xotels.

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Hotel Owner

JANUARY 31, 2023

The United Nations (UN) made it a critical part of its economic development policy, but it remains voluntary and open to more than one interpretation; and obscure regulations leave room for companies to hype their communications and marketing campaigns. Do hotel companies really do what they say they do?

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