Revenue Hub

OCTOBER 18, 2023

Subscribe to our weekly newsletter and stay up to date To position your hotel as the clear choice for these event participants, it’s important to target your communication strategically, construct offers tailored to the preferences of your audience, and even involve yourself in the festivities! And they let them know just that!

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Book Events Communication Reservations 108

eZee Absolute

NOVEMBER 18, 2022

For the year 2023, it’s important to ensure your hotel is up to standard. What’s in Store for the Hospitality Industry in 2023? Things to Change and Improve in a Hotel in 2023. Communication strategies. What’s in Store for the Hospitality Industry in 2023? Things to Change and Improve in a Hotel in 2023.

Travel and Tourism 75

Travel and Tourism Communication Catering Blog 75

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. It's arguably the go-to platform for diners looking to make a reservation.

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POS Systems Scheduling Training Reservations 147

Revenue Hub

AUGUST 21, 2024

Formerly operated by the Youth Hostel Association, Kabannas acquired the properties in 2023. They looked for a solution that would allow their guests to chat with them whenever they needed, even outside of the traditional 9 am to 5 pm Reservations Department. click-through rate and 0.4%

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Reservations Guest Satisfaction Communication Information 99

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. It's arguably the go-to platform for diners looking to make a reservation.

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POS Systems Scheduling Training Reservations 141

SiteMinder

AUGUST 14, 2023

So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021. Portugal’s strong hotel booking momentum comes despite the rising cost of hotel rooms across the country in 2023.

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Book Reservations Communication Information 98

SiteMinder

OCTOBER 9, 2023

Bangkok, Thailand – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that the global intent to travel over the next 12 months is highest among travellers from Asia and Latin America.

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Communication Book Marketing Reservations 111

InnQuest

AUGUST 15, 2023

Each OTA has its own system, interface and requirements for updating room availability, rates and reservations. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. To learn about hotel pricing strategies to boost revenue in 2023, read this.

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Reservations Book Property Management Pricing 130

Modern Restaurant Management

AUGUST 22, 2023

While it’s promising, it’s not the magic bullet to increase your revenue in 2023. Customer-facing chatbots provide instant assistance to customers and can be used to address inquiries, facilitate reservations or to place orders. They streamline communication and free up staff while reducing wait time for customers.

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Marketing Communication Information Customer Service 167

SiteMinder

FEBRUARY 13, 2023

days, while Mexican reservations were the longest year round, followed by those made to Portuguese, Thai and Spanish properties. Despite the average daily rate (ADR) of a hotel room rising 24% year-on-year to US$177, booking momentum remained robust, with reservation volumes rising to 104% of 2019’s levels globally by December 31.

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Reservations Book Travel and Tourism Marketing 52

Revenue Hub

JANUARY 10, 2023

Communicate scarcity. These three points can help hotels make the most of this period and start 2023 off on the right foot, and ensure that making their New Year’s resolution of boosting direct bookings one that will last. The post Are you Going to Miss The Best Time To Sell Hotel Rooms in 2023? appeared first on Revenue Hub.

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Book Presentation Article Scheduling 97

Revenue Hub

SEPTEMBER 24, 2024

For example, the Radisson Blu Plaza Hotel in Oslo, Norway, offers a chatbot that can answer guest queries, make reservations, and provide personalized recommendations. in his article “Revolutionizing Hospitality: The Rise of Personalized Guest Experiences through Technology in 2023-2024.”

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Article Reservations Communication Information 108

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism. reservations, housekeeping, maintenance, etc.),

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Guest Satisfaction Pricing Housekeeping Communication 109

Revenue Hub

MAY 17, 2024

million (USD) in 2023 , hotels must invest in an omnichannel marketing campaign to maximize exposure, amplifying their brand voice and forging a lasting, positive impression at each interaction. Each communication is a chance to reinforce loyalty, create a positive interaction and allow guests to share their positive experiences.

Marketing 108

Marketing Travel and Tourism Book Communication 108

SiteMinder

SEPTEMBER 25, 2023

Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that 91% of travellers intend to travel at least the same amount as they did over the past year, including at least 1-in-2 (57%) who intend to travel more.

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Book Reservations Communication Pricing 111

Revenue Hub

NOVEMBER 29, 2024

aestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J. Since when have you been using Smartpricing ?

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Book Pricing Reservations Events 108

SiteMinder

MAY 25, 2023

SiteMinder and The Hotels Network Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. The average hotel website converts somewhere between 1.5-2.5% Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%.

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Book Communication Demo Reservations 98

Revenue Hub

NOVEMBER 22, 2023

Hotel marketing automation refers to the use of specialized software to streamline and optimize all communication with past, present and potential guests. Examples of hotel marketing automation include: Email marketing automation to send personalized messages, offers, and reservation confirmations. What is Hotel Marketing Automation?

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Marketing Article Book Presentation 109

Revenue Hub

MAY 30, 2023

Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. Hotel website booking volume in the green for 2023 SiteMinder’s Hotel Booking Trends shows that hotel websites sit at #3 for booking revenue in a majority of markets around the world, and #2 in a select few.

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Book Communication Article Reservations 98

OpenTable

MARCH 1, 2023

More than 87% say they’re likely to hire in 2023 if they can find qualified applicants, according to the National Restaurant Association. Here’s what to know about the restaurant staff shortage and what your restaurant business can do to staff up in 2023. Online reservations offer guests convenience and reduce the need for hosts.

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POS Systems Server Reservations Back of House 52

Revenue Hub

JANUARY 27, 2023

NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. In 2023, hotels need to use email marketing to stay competitive and relevant. Guests expect to hear from you via email.

Marketing 98

Marketing Guest Satisfaction Article Property Management 98

Revenue Hub

NOVEMBER 29, 2022

By offering a city trip to Zurich under the snow, a relaxing stay at the private spa for New Year, or a gastronomic evening in one of their restaurants to start 2023, they successfully boost their revenue before the year comes to a close and guarantee themselves future guests at their property. One gift is good, two is even better.

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Book Communication Reservations Article 96

Revenue Hub

JUNE 28, 2023

Business travel globally continues to trend up YoY since 2019 according to a January 2023 poll conducted by the Global Business Travel Association. Tailored marketing and communication Corporate and leisure guests require different marketing and communication strategies.

Travel and Tourism 98

Travel and Tourism Communication Accounting Presentation 98

Revenue Hub

JUNE 27, 2023

million (USD) in 2023 , hotels must invest in an omnichannel marketing campaign to maximize exposure, amplifying their brand voice and forging a lasting, positive impression at each interaction. Each communication is a chance to reinforce loyalty, create a positive interaction and allow guests to share their positive experiences.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Travel Booster

JUNE 11, 2023

Welcome to Travel Booster’s guide to the best CRM tools for travel agencies in 2023! CRM tools enable you to capture and store vital customer information, preferences, and communication history, creating a comprehensive profile that helps you deliver tailored services and personalized attention.

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Accounting Information Book Communication 52

SiteMinder

FEBRUARY 28, 2023

One result of this was the entertainment hub of Macau exceeding 55,000 daily arrivals in mid-January 2023, the highest since the pandemic began. Early data indicates that travellers from China will take 110 million international trips in 2023, two-thirds of 2019 volume. Naturally, this caused some consternation around the world.

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Travel and Tourism Book Marketing Communication 105

SiteMinder

MARCH 13, 2024

billion in 2023, booking apps are where the money is – as well as your own hotel website. However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities. It’s also equipped with a mobile app so operators can manage their reservations anywhere, anytime.

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Book Reservations Blog Housekeeping 78

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. You need buy-in.

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

Revenue Hub

JULY 28, 2023

Generally speaking, summer 2023 is going well for hotels so far. Travel demand is looking strong since June up until September 2023, with recent analysis showing pickup of 23% in June 2023 vs June 2022. Spain’s tourism minister , Héctor Gómez, has called it “a historic summer for tourism,” with 8.2

Book 86

Book Travel and Tourism Article Marketing 86

SiteMinder

DECEMBER 3, 2023

Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. It ensures that guests have a seamless experience from the moment they make a reservation to the time they check out. What are holiday bookings?

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Book Pricing Reservations Budgeting 105

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. At a time when operational costs are rising, it is more important than ever to secure reservations and fill rooms by providing an exceptional customer experience.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 Over 80% of hotels reported staffing shortages in Q2 2023. But it won’t be business as usual for hotels and hospitality groups that want to stand out as demand climbs.

Travel and Tourism 109

Travel and Tourism Procurement Maintenance Information 109

Modern Restaurant Management

MARCH 16, 2021

Today it’s common to see monitors that double as order kiosks greeting you as you walk in, POS systems that conveniently allow you to pay and tip in one place and tablets that waiters use to keep track of reservations and customer orders. I am looking forward to what’s to come in the next five years.

POS Systems 156

POS Systems Front of House Marketing Back of House 156

eZee Absolute

NOVEMBER 11, 2024

Did you know that in 2023, American adults lost a staggering $43 billion to identity fraud? Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Does it match the name on the reservation? This alarming statistic only scratches the surface of a global problem.

Reservations 59

Reservations Information Guest Satisfaction Book 59

Revenue Hub

JUNE 19, 2024

NB: This is an article from CBRE Hotels Subscribe to our weekly newsletter and stay up to date In 2023, we faced concerns of a looming recession, rising inflation, higher interest rates, and increased cost of living. Geopolitical trouble, highlighted by the wars in Europe and the Middle East, has also impacted travel in 2023.

Pricing 96

Pricing Book Reservations Marketing 96

Modern Restaurant Management

AUGUST 2, 2024

2024 By the Numbers Participants reported continued food and labor cost increases with slight shifts compared to the end of 2023. Those totals are down from the end of 2023 when 89 percent said labor costs increased, with 54 percent reporting 1 percent to 5 percent. percent more visits than the year-to-date Tuesday average.”

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Pricing Training Marketing Book 100

Hotel Business

MARCH 16, 2023

In this scenario, the hotel requires minimal equipment for cloud communications. Let’s look at the barriers to moving ahead with new cloud communication technology. Why the reservation to replace this critical piece of a hotel’s infrastructure? Likely your hotel fits in the first scenario. Less equipment means less to manage.

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Maintenance Communication Budgeting Definition 59