SiteMinder

JANUARY 10, 2023

Sydney, Australia – SiteMinder has further cemented its category-defining position as the world’s leading hotel commerce platform, winning Best Hotel eCommerce Platform and the most major accolades of any accommodation software company at the 2023 HotelTechAwards. 1 Best Hotel eCommerce Platform. #1 1 Best Channel Manager. #1

Book 98

Book Reservations Communication Marketing 98

Revenue Hub

OCTOBER 18, 2023

Subscribe to our weekly newsletter and stay up to date To position your hotel as the clear choice for these event participants, it’s important to target your communication strategically, construct offers tailored to the preferences of your audience, and even involve yourself in the festivities! And they let them know just that!

Book 93

Book Events Communication Reservations 93

OpenTable

MARCH 1, 2023

More than 87% say they’re likely to hire in 2023 if they can find qualified applicants, according to the National Restaurant Association. Here’s what to know about the restaurant staff shortage and what your restaurant business can do to staff up in 2023. Online reservations offer guests convenience and reduce the need for hosts.

POS Systems 52

POS Systems Server Reservations Back of House 52

SiteMinder

AUGUST 14, 2023

So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021. Portugal’s strong hotel booking momentum comes despite the rising cost of hotel rooms across the country in 2023.

Book 98

Book Reservations Communication Information 98

SiteMinder

OCTOBER 9, 2023

Bangkok, Thailand – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that the global intent to travel over the next 12 months is highest among travellers from Asia and Latin America.

Communication 111

Communication Book Marketing Reservations 111

Revenue Hub

SEPTEMBER 24, 2024

For example, the Radisson Blu Plaza Hotel in Oslo, Norway, offers a chatbot that can answer guest queries, make reservations, and provide personalized recommendations. in his article “Revolutionizing Hospitality: The Rise of Personalized Guest Experiences through Technology in 2023-2024.”

Article 93

Article Reservations Communication Information 93

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Travel Booster

JUNE 11, 2023

Welcome to Travel Booster’s guide to the best CRM tools for travel agencies in 2023! CRM tools enable you to capture and store vital customer information, preferences, and communication history, creating a comprehensive profile that helps you deliver tailored services and personalized attention.

Accounting 52

Accounting Information Book Communication 52

7 Shifts

JANUARY 20, 2023

Super Bowl 2023 Promotion Ideas for Bars and Restaurants 1. Relook at your reservations, talk to all your staff working on Sunday, and reconfirm their schedules four days before the big day. Additionally, restaurants should make sure they have enough food and drink to meet the demand on this busy day.

Scheduling 78

Scheduling Communication Events Training 78

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. It's arguably the go-to platform for diners looking to make a reservation.

POS Systems 147

POS Systems Scheduling Training Reservations 147

InnQuest

AUGUST 15, 2023

Each OTA has its own system, interface and requirements for updating room availability, rates and reservations. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. To learn about hotel pricing strategies to boost revenue in 2023, read this.

Reservations 130

Reservations Book Property Management Pricing 130

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. It's arguably the go-to platform for diners looking to make a reservation.

POS Systems 141

POS Systems Scheduling Training Reservations 141

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism. reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 106

Guest Satisfaction Pricing Housekeeping Communication 106

Revenue Hub

JANUARY 10, 2023

Communicate scarcity. These three points can help hotels make the most of this period and start 2023 off on the right foot, and ensure that making their New Year’s resolution of boosting direct bookings one that will last. The post Are you Going to Miss The Best Time To Sell Hotel Rooms in 2023? appeared first on Revenue Hub.

Book 82

Book Presentation Article Scheduling 82

Revenue Hub

MAY 17, 2024

million (USD) in 2023 , hotels must invest in an omnichannel marketing campaign to maximize exposure, amplifying their brand voice and forging a lasting, positive impression at each interaction. Each communication is a chance to reinforce loyalty, create a positive interaction and allow guests to share their positive experiences.

Marketing 94

Marketing Travel and Tourism Book Communication 94

eZee Absolute

NOVEMBER 11, 2024

Did you know that in 2023, American adults lost a staggering $43 billion to identity fraud? Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Does it match the name on the reservation? This alarming statistic only scratches the surface of a global problem.

Reservations 52

Reservations Information Guest Satisfaction Book 52

SiteMinder

SEPTEMBER 25, 2023

Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that 91% of travellers intend to travel at least the same amount as they did over the past year, including at least 1-in-2 (57%) who intend to travel more.

Book 111

Book Reservations Communication Pricing 111

SiteMinder

MAY 25, 2023

SiteMinder and The Hotels Network Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. The average hotel website converts somewhere between 1.5-2.5% Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%.

Book 98

Book Communication Demo Reservations 98

Modern Restaurant Management

AUGUST 22, 2023

While it’s promising, it’s not the magic bullet to increase your revenue in 2023. Customer-facing chatbots provide instant assistance to customers and can be used to address inquiries, facilitate reservations or to place orders. They streamline communication and free up staff while reducing wait time for customers.

Marketing 167

Marketing Communication Information Customer Service 167

SiteMinder

MARCH 13, 2024

billion in 2023, booking apps are where the money is – as well as your own hotel website. However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities. It’s also equipped with a mobile app so operators can manage their reservations anywhere, anytime.

Book 78

Book Reservations Blog Housekeeping 78

Revenue Hub

MAY 30, 2023

Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. Hotel website booking volume in the green for 2023 SiteMinder’s Hotel Booking Trends shows that hotel websites sit at #3 for booking revenue in a majority of markets around the world, and #2 in a select few.

Book 95

Book Communication Article Reservations 95

Revenue Hub

NOVEMBER 22, 2023

Hotel marketing automation refers to the use of specialized software to streamline and optimize all communication with past, present and potential guests. Examples of hotel marketing automation include: Email marketing automation to send personalized messages, offers, and reservation confirmations. What is Hotel Marketing Automation?

Marketing 96

Marketing Article Book Presentation 96

Revenue Hub

JUNE 28, 2023

Business travel globally continues to trend up YoY since 2019 according to a January 2023 poll conducted by the Global Business Travel Association. Tailored marketing and communication Corporate and leisure guests require different marketing and communication strategies.

Travel and Tourism 91

Travel and Tourism Communication Accounting Presentation 91

Xotels

SEPTEMBER 22, 2022

Communication with the team & stakeholders. If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Communication with the team and stakeholders. Content marketing. Hyper-target. Diversify and Experiment.

Marketing 40

Marketing Blog Book Communication 40

Revenue Hub

JUNE 27, 2023

million (USD) in 2023 , hotels must invest in an omnichannel marketing campaign to maximize exposure, amplifying their brand voice and forging a lasting, positive impression at each interaction. Each communication is a chance to reinforce loyalty, create a positive interaction and allow guests to share their positive experiences.

Marketing 91

Marketing Book Travel and Tourism Communication 91

Revenue Hub

JANUARY 27, 2023

NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. In 2023, hotels need to use email marketing to stay competitive and relevant. Guests expect to hear from you via email.

Marketing 87

Marketing Guest Satisfaction Article Property Management 87

Hotel Business

MAY 3, 2023

She’s a strong communicator, a genuine team player and a natural leader with 23 years of hotel industry experience, 11 of those years dedicated to financial planning, budgeting, forecasting and decision support for all critical functions of the business.

Budgeting 52

Budgeting Reservations Communication Marketing 52

SiteMinder

FEBRUARY 5, 2023

I am thrilled to welcome Trent to SiteMinder’s leadership team as we continue to forge an accelerated growth path during a continuing reopening of travel in 2023,” says Sankar Narayan, CEO & Managing Director at SiteMinder.

Reservations 52

Reservations Book Communication Marketing 52

Revenue Hub

NOVEMBER 29, 2022

By offering a city trip to Zurich under the snow, a relaxing stay at the private spa for New Year, or a gastronomic evening in one of their restaurants to start 2023, they successfully boost their revenue before the year comes to a close and guarantee themselves future guests at their property. One gift is good, two is even better.

Book 79

Book Communication Reservations Article 79

Revenue Hub

JULY 28, 2023

Generally speaking, summer 2023 is going well for hotels so far. Travel demand is looking strong since June up until September 2023, with recent analysis showing pickup of 23% in June 2023 vs June 2022. Spain’s tourism minister , Héctor Gómez, has called it “a historic summer for tourism,” with 8.2

Book 66

Book Travel and Tourism Article Marketing 66

SiteMinder

DECEMBER 3, 2023

Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. It ensures that guests have a seamless experience from the moment they make a reservation to the time they check out. What are holiday bookings?

Book 105

Book Pricing Reservations Budgeting 105

Hotel Business

MARCH 16, 2023

In this scenario, the hotel requires minimal equipment for cloud communications. Let’s look at the barriers to moving ahead with new cloud communication technology. Why the reservation to replace this critical piece of a hotel’s infrastructure? Likely your hotel fits in the first scenario. Less equipment means less to manage.

Maintenance 59

Maintenance Communication Budgeting Definition 59

SiteMinder

FEBRUARY 28, 2023

One result of this was the entertainment hub of Macau exceeding 55,000 daily arrivals in mid-January 2023, the highest since the pandemic began. Early data indicates that travellers from China will take 110 million international trips in 2023, two-thirds of 2019 volume. Naturally, this caused some consternation around the world.

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

Les Roches

SEPTEMBER 24, 2024

billion in 2023, is projected to expand at a robust compound annual growth rate (CAGR) of 15.4% from 2023 to 2030. Gaining valuable insights CXM involves collecting and analyzing data from various touchpoints, such as reservations, check-ins, service interactions and feedback surveys. The global CXM market, valued at $14.0

Training 52

Training Communication Hospitality Management Information 52

Modern Restaurant Management

AUGUST 2, 2024

2024 By the Numbers Participants reported continued food and labor cost increases with slight shifts compared to the end of 2023. Those totals are down from the end of 2023 when 89 percent said labor costs increased, with 54 percent reporting 1 percent to 5 percent. percent more visits than the year-to-date Tuesday average.”

Pricing 100

Pricing Training Marketing Book 100

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. You need buy-in.

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. At a time when operational costs are rising, it is more important than ever to secure reservations and fill rooms by providing an exceptional customer experience.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105