OpenTable

MARCH 1, 2023

In Nevada, starting in July 2023, the minimum wage will depend on whether or not an employee receives or is offered qualifying health insurance. Still, some restaurants have eliminated gratuities with the goal of paying all restaurant employees, front and back of house, an equitable living wage.

Server 52

Server Back of House Information Training 52

Modern Restaurant Management

AUGUST 2, 2024

Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support.

Pricing 100

Pricing Training Marketing Book 100

7 Shifts

APRIL 3, 2023

We all know for the longest time that the back of house employees have been underpaid for decades in the restaurant business. Pecking House's even tip split Brooklyn's Pecking House has an origin story that could only take place in 2023. Huang intentionally designed the service model to be simple.

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Back of House Front of House Server Budgeting 148

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Get a Demo 6. RUN Powered by ADP ADP's RUN is another payroll option used by SMBs.

POS Systems 147

POS Systems Scheduling Training Reservations 147

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Get a Demo 6. RUN Powered by ADP ADP's RUN is another payroll option used by SMBs.

POS Systems 141

POS Systems Scheduling Training Reservations 141

Hotel Business

JANUARY 5, 2023

Hospitality management company Charlestowne Hotels is preparing for growth in 2023 by introducing additional leadership positions to its corporate office. The creation of a new corporate guest service support manager role which will be dedicated to training, directing and developing efficient management of on-property guest services.

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Front of House Back of House Guest Services Training 59

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Vanilla isn’t for everyone In 2023, marketing took a cue from the ice cream parlor, embracing segmentation with the same precision as a sundae artisan.

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Pricing Catering Training Marketing 215

Hotel Business

OCTOBER 1, 2024

While some would expect the responses would be about hotel infrastructure (whether front- or back-of-house), on-property improvements or technology, Jordan took a different approach. Our corporate mission for 2023 and 2024 has been what we call RTR—recruit, train and retain—and none of those three can stand alone.”

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Back of House Marketing Business Development Training 105

Hotel Business

APRIL 27, 2023

According to a recent Hilton report, “The 2023 Traveler: Emerging Trends that are Innovating the Travel Experience,” more than half (56%) of consumers planning travel in 2023 said they want an easier, or “frictionless,” travel experience this year. “Our regular, extended stay guests are even noticing the dramatic changes in efficiency.

Training 59

Training Property Management Back of House Hospitality Management 59

7 Shifts

FEBRUARY 21, 2023

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. When staff are unhappy, you lose more than just the cost of hiring and training. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.”

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Communication Events Front of House Back of House 152

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). Some quick-service chains, including Chick-fil-A, have crossed a tipping point, with more than half their sales coming via digital orders in 2023.

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POS Systems Scheduling Front of House Accounting 125

Hotel Business

MAY 11, 2023

Improved staff training: AI language models can be utilized to create interactive, scenario-based training modules for hotel staff trainings, enhancing their skills and improving their ability to serve guests effectively.

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Communication Concierge Training Information 64

Les Roches

SEPTEMBER 16, 2024

trillion in 2023. Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. The hospitality industry is experiencing significant expansion, rising to $1.5

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

7 Shifts

MARCH 29, 2023

He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023. And we're really excited to continue to lean into ways we can diversify our training.”

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Back of House Front of House Training Information 78

Modern Restaurant Management

JANUARY 2, 2024

” – Dean Drako, CEO of Eagle Eye Networks 2023 served up a year of resilience and innovation for restaurants, as they adapted to shifting landscapes and embraced new dining paradigms. We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators.

Marketing 197

Marketing Pricing Information Catering 197

7 Shifts

MAY 15, 2023

I mean, I was making $9 an hour and had managers look me in the face, be like, "Okay, it's time to go clock out and then get back to work." And thinking about that now in 2023, that's crazy. But my first fine dining job in New York City, which was brutal. It's an immediate lawsuit. No one would ever do that.

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Back of House Pricing Front of House Server 78

SiteMinder

MAY 12, 2023

Knowing that hotel revenue in the US is projected to reach US$408.80bn in 2023, accounting is important to help ensure you minimise lost revenue and maximise your profit. Back of house staff – Things like processing payroll and staff rostering have to be done accurately and efficiently to ensure money doesn’t slip through the cracks.

Accounting 52

Accounting Maintenance Document Pricing 52

Modern Restaurant Management

JUNE 12, 2020

As a new initiative offering valuable education opportunities, business skills and training, and enhanced career prospects, Dunkin’ has launched a new partnership with Southern New Hampshire University (SNHU) to offer low-cost college degrees to its independent franchisees and their employees.

L&D 168

L&D Multi-Unit Operations Marketing Training 168

Larry Mogelonsky

SEPTEMBER 20, 2023

Wellness is at the forefront in 2023, both as a back-of-house means to retain talent and for the front of house as a way to support higher rates or grow ancillary spend. But in order to activate new programming and support it with continuous improvement, a solid tech foundation has to be there first.

Travel and Tourism 100

Travel and Tourism Front of House Book Back of House 100

7 Shifts

APRIL 12, 2023

We both traveled there and we found this program that would train you to become a master mezcalier. We both studied and participated in the program, and then we came back to DC and we found our first location. And in 2023, it provides them with more stability against the weather and the ebbs and flows of business. And it stuck.

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Server Definition Front of House Back of House 78