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Restaurant Experts’ 2021 Outlook, Part One

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. In 2021, the digitization of the restaurant industry will increase exponentially. Our outlook for 2021 is optimistic. Here are their responses. To read part two, click here.

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Big Crowds, Not Enough Staff

Modern Restaurant Management

COVID shut down the hospitality industry from March of 2020 to mid-2021. I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated.

Server 187
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MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Christmas Day delivers second-highest day for check value across 2021.

Server 215
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BofA Report: New Appreciation for Restaurants

Modern Restaurant Management

In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses. Unfortunately, last year took a turn for the worse; the momentum from 2021 was stunted as we embarked on 2022. QSRs will compete with grocery stores who are doing a nice job balancing prices and offerings to make it convenient for shoppers.

Server 189
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Why a Chicago Restaurant Is Taking Their Most Popular Dish Off the Menu

EATER

They’re getting rid of the subminimum wage, the (legal) economic framework that supports tipping and cements foundational problems within hospitality like wage disparity between front and back of house and systemic bias against servers by customers. Pre-pandemic menu price: $15. Reopening menu price: off the menu.

Server 116
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Pandemic Pivots Don’t Offset Restaurants’ Need to Manage Looming Risks

Modern Restaurant Management

For the 12 months ended March 31, 2021, their pace of digital orders was up by 207 percent, versus 98 percentthrough direct restaurant ordering. Some are eliminating tips – adding surcharges to customer checks to give servers hourly wages of $18 to $25. Risks to Look Out For. Hourly wages of $15 are becoming more standard.

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Singapore Air Offer to Eat on a Grounded Plane Sells Out Almost Immediately

EATER

Pricing emulates the difference in plane ticket tiers, with suites costing approximately $472, business class $236, premium economy class $71, and economy class $39. In a win for students, families, and advocates, the USDA has extended free school meals through the 2020-2021 school year. [ And in other news…. The Counter ].

Server 122