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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond. In 2021, we will see a dip in customer satisfaction. Here are their responses.

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To Mitigate ‘The Great Resignation’ Refocus on the Employee Experience

Modern Restaurant Management

89% of operators cited employee retention as a top concern in 2021, up from 69 percent in 2017. Empowering Employees with the Right Tools and Training. Another option is to employ an on-demand learning approach that provides instant access to training – empowering employees to take ownership of their own development.

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Future Tech in 2023

Modern Restaurant Management

fewer employees in the front-of-house and 6.2 fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Across the U.S., restaurants are operating with 2.8

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Avoiding Warewashing Woes Ensures a Profitable Kitchen

Modern Restaurant Management

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. A 2021 OpenTable survey of more than 21,000 diners revealed that 52 percent of diners find the latest information about restaurants online and 42 percent learn from word of mouth.

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[Data] Fast Casual Restaurant Trends: Sales and Labor

7 Shifts

But how have they stacked up when it comes to sales and labor this year versus the same period in 2021? hours in 2021 to 76.13 With the growth of digital ordering and delivery, there is less reliance on more front of house roles, with the brunt of the work being shifted to the kitchen. Table of Contents.

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The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting.

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Valor Hospitality launches new development programme

Hotel Owner

This comes as the number of apprentices in the hospitality industry has risen each year, with 7,630 apprentices studying for a qualification in 2021/22. Previously, Valor Hospitality has championed apprentices in the sector with its Chef Academy Programme, coaching Level 2 apprentices in 12 hotels across its UK portfolio.