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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond. In 2021, we will see a dip in customer satisfaction. Here are their responses.

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F&B Trends for 2021

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. is a preview of the trends and practices that will shape the hospitality industry in 2021. Here are their views. af&co Do The Hustle.

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Everyone Is Feeling the Impact of Inflation

Modern Restaurant Management

year over year, with reviews mentioning inflation up by 22 percent compared to Q3 2021. Yelp found that food businesses are seeing one of the largest increases of inflationary experiences compared to Q3 2021, followed by restaurants. In response, consumer searches for budget-friendly dining and grocery options are higher than Q3 2021.

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Chancellor reverses almost all mini-budget tax cuts

Hotel Owner

Newly appointed chancellor Jeremy Hunt has reversed almost all of the mini-budget commitments made by previous chancellor Kwasi Kwarteng last month, in a statement made at the Treasury today (17 October). Hunt has also confirmed that the energy price guarantee will no longer last for two years, and will instead last until April 2023.

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Air Travel Is Back But Price Must Be Right

Revenue Hub

After air travel was significantly reduced in 2020 and 2021, demand for air travel roared in 2022 as borders opened and travelers gained confidence. Travelers are upping their budgets as well, with 43% of consumers saying their budget for the next 12 months will be higher than last year.

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Promotions and Loyalty Programs Are Key to Coaxing Diners

Modern Restaurant Management

“As budgets are tightening, restaurants must acknowledge that eating out is becoming a luxury,” Provoke Insights President Carly Fink told MRM. It’s no surprise that inflation is taking a toll on the restaurant industry and Americans are noticing the price increases. As a result, people are dining out less frequently.

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Drive-Thru Is Down; Gen Z Is a Big Factor

Modern Restaurant Management

With gas prices over $4 a gallon, a drop in drive-thru traffic is not surprising, and our historical data shows a positive correlation. Gen Z respondents reported a decrease in full-service visits, too, from 33 percent in Q4 2021 to 15 percent in Q1 2022. But the drop in Gen Z's frequency is notable.

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