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The 20/20 on 2020: Restaurant Experts Weigh In

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

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How Restaurants Deliver Great Hospitality with Contactless Ordering and Payment

Modern Restaurant Management

” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020." In this new environment, take steps to: Elevate your servers to guides. Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff.

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MRM EXCLUSIVE: Can Technology Help Solve the Restaurant Labor Shortage?

Modern Restaurant Management

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. Managers, servers, kitchen staff all filled in on roles to handle the increasing volume of online orders as the country embraced digital dining.

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9 Restaurant Job Interview Questions to Ask in 2020

7 Shifts

A server calls in sick at the last minute. Check out 7shifts’ Employee Health Check & Symptoms Screening tool FOH Pose these questions to candidates for server, bartender, barista, and host roles. Why it’s important to ask: Oftentimes, front-of-house roles are seen as temporary jobs for workers rather than long term career options.

Server 125
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Restaurant Staffing for Today and Tomorrow

Modern Restaurant Management

Since quarantine lockdowns began mid-March of 2020, restaurants faced unprecedented turmoil. With the median profit margin between 3-5 percent , capacity maximums , and a net industry loss estimated at around $240B by the end of 2020 , every dollar counts. Before global lockdowns, the U.S. restaurant industry suffered from a 74.9

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How Restaurants Can Remain Competitive in 2021

7 Shifts

2020 was a year that the restaurant industry won’t soon forget. According to a study by Panasonic , the percentage of restaurant businesses that consider themselves “tech-forward” doubled from 13% in January 2020 to 26% by August 2020. since March 2020. There is simply less front of house staff right now.

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Back of House, Yet Front-Facing Priority – Restaurant BOH Trends to Monitor in 2023

Modern Restaurant Management

An interesting tidbit about those dark days of 2020-21: restaurants, bars, food trucks and other establishments that were able to remain efficient with their back of house (BOH) services were most likely to survive and even thrive. Here are some back of office trends to watch for in 2023. – received the majority of customer tips.