Remove 2020 Remove Customer Service Remove Service Management
article thumbnail

Five Keys to Success for QSRs Post-COVID

Modern Restaurant Management

There is no doubt that 2020 was a transformative year for the restaurant industry. It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation.

article thumbnail

What Travelers Want in F&B and US Foods Scholars

Modern Restaurant Management

Restaurant Magic’s software leverages business intelligence and automation technologies to decrease food costs, manage labor and improve overall customer service. The company announced internally on October 24, that Cristin Illes Kahale will be appointed Chief Executive Officer effective January 1, 2020.

Book 118
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

First Robotic Mobile Restaurant and DoorDash’s Commissary Kitchen

Modern Restaurant Management

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration. and now, Philadelphia.

Marketing 126
article thumbnail

Why restaurants fail: Make sure you do not make these 38 mistakes

Lithos POS

They have a lot of responsibilities for the business in terms of management. Everything from managing the business to increasing sales comes under management. Restaurant Manager Duties. Many factors that can cause restaurant management to go unnoticed or overlooked can lead to a restaurant’s defeat.

Server 52
article thumbnail

MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

Surprisingly, 2021 traffic also was even with or slightly lower when compared to the highly volatile 2020. “Traffic is down, but the relative increases in average check indicate that QSRs haven’t lost customer segments. Specifically, in the spring of 2020, Americans were washing their hands an average of 10.5

Download 183
article thumbnail

White Castle Flips for Flippy and Burma Bites

Modern Restaurant Management

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. of food over 9,720 baskets since the pilot was instituted in late September 2020. “The first thing I thought of when I heard the executive order in March was, ‘Who is going to feed our customers?

Catering 143