Remove 2020 Remove Customer Service Remove Front of House
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Future Tech in 2023

Modern Restaurant Management

Prior to the pandemic, restaurant jobs – especially those back-of house – have seen high turnover rates. Since 2020, there’s an all-time high number of open positions and a lack of labor. fewer employees in the front-of-house and 6.2 Across the U.S., restaurants are operating with 2.8

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Reopening Post-COVID: Financial Tips for Bars and Restaurants

Modern Restaurant Management

Many restaurants are looking at their 2020 budget and wondering – what now? It is time to adjust your 2020 budget, evaluate labor and food costs, update bank reconciliations and take an overall holistic look at your business model and strategy. Restaurants and bars are opening with capacity restrictions and new guidelines.

Budgeting 180
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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems.

Marketing 167
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How a Digital Workplace Supports Restaurants Through Disruption

Modern Restaurant Management

Gives front-of-house teams the resources to provide better customer service. In a normal year, restaurants must find ways to build customer loyalty, reduce turnover, and stay in business. But 2020 threw us a curve ball and taught everyone a hard lesson on the benefits of business agility.

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How to Create an Effective Restaurant Onboarding Process

7 Shifts

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

Training 122
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How I Got My Job: Creating a New Vision for Vegan Cooking at a Top NYC Restaurant

EATER

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. In July 2020, culinary school was on pause because of the pandemic and restaurants had just reopened with the outdoor dining situation. Just regular people skills, customer service. And it just grew.

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2023 Reflections: The Year That Was in Restaurants, Part One

Modern Restaurant Management

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular.