Modern Restaurant Management

JANUARY 21, 2020

A well-thought-out social media marketing strategy can earn you additional customers and increase your overall income. Although there is no foolproof plan, generally starting with Facebook and Instagram will give you a good base for customer service, branding, and loyalty building contests/discounts. But how do you get started?

Marketing 245

Marketing Information Customer Service Reservations 245

Modern Restaurant Management

DECEMBER 29, 2020

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. Already fairly widespread at the beginning of 2020, once the pandemic hit, the rate of online ordering soared to heights never seen before. One way is to embrace the wonders of technology. Go All Out with Online Ordering.

Information 208

Information Definition Customer Service Marketing 208

Modern Restaurant Management

DECEMBER 29, 2020

“Business owners in the food industry understand that technology, and especially that which powers delivery, is the 2020 and 2021 rising star, and they are eager to invest more into it,” said Dragontail CEO Ido Levanon. ” Levanon pointed out the role technology has played in 2020 helping restaurants stay operational.

Customer Service 197

Customer Service 197

Modern Restaurant Management

NOVEMBER 24, 2020

That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020. In fact, the industry had a turnover rate of 75 percent in 2019 and this trend was aggravated in 2020 by the pandemic. Seasonal business owners should be consistently looking for ways to cut costs during slower times.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

MAY 24, 2022

on DoorDash (2021 vs. 2020). While Friday at 6 p.m. remains the most popular time to order delivery and pickup, more diners are waking up to the smell of breakfast at their door with a three-times increase in breakfast orders between 5 a.m. and 10 a.m. Consumers are adventurous when ordering for delivery or takeout.

Customer Service 208

Customer Service Marketing 208

Modern Restaurant Management

MAY 24, 2022

It has been estimated that credit-card giant, Mastercard observed a 40 percent jump in contactless payments, comprising tap-to-pay and mobile pay in the first quarter of 2020 as a large number of shoppers feared germs on cash and credit cards.

Marketing 203

Marketing Sanitation Customer Service Accounting 203

Modern Restaurant Management

JUNE 26, 2020

Many restaurants are looking at their 2020 budget and wondering – what now? It is time to adjust your 2020 budget, evaluate labor and food costs, update bank reconciliations and take an overall holistic look at your business model and strategy. Restaurants and bars are opening with capacity restrictions and new guidelines.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

The Restaurant Times

APRIL 30, 2020

for the year 2020. 5 Emerging Trends For Food Delivery Startups In 2020. Establishing your own delivery service comes with its own set of benefits such as complete staff control, reduced delivery times, and better customer service. Trend 5: Contactless Delivery.

POS Systems 80

POS Systems Kitchen Operations Customer Service Article 80

Modern Restaurant Management

MAY 24, 2022

It has been estimated that credit-card giant, Mastercard observed a 40 percent jump in contactless payments, comprising tap-to-pay and mobile pay in the first quarter of 2020 as a large number of shoppers feared germs on cash and credit cards.

Marketing 179

Marketing Sanitation Customer Service Accounting 179

Modern Restaurant Management

DECEMBER 17, 2024

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

FEBRUARY 5, 2021

Late in 2020, Eureka! collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. Why go this route and what was the process of implementing a completely contactless dining experience?

Customer Service 191

Customer Service Communication Presentation Training 191

Modern Restaurant Management

APRIL 13, 2022

billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. This is a key indicator that food delivery has become a customer preference. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

POS Systems 215

POS Systems Back of House Customer Service Marketing 215

Hospitality Magazine

NOVEMBER 28, 2022

An investigation was carried out after the regulator received requests for assistance from the workers who were employed at the outlet in part-time roles between March 2020 to October 2021. One of the workers was an assistant manager while the other, aged 17 at the time, was in a customer service role.

Customer Service 130

Customer Service Magazine 130

Blue Magnet Interactive

JANUARY 14, 2020

Demand for Speedy Customer Service. Customer service is certainly not a new trend, but the way that you engage online always changing. Guests expect a shorter response time than ever, and in 2020, it will be important as ever to be on top of comments and reviews. To 2020, and Beyond.

Marketing 52

Marketing Customer Service Budgeting Accounting 52

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Delivery Options.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. In a normal year, restaurants must find ways to build customer loyalty, reduce turnover, and stay in business. But 2020 threw us a curve ball and taught everyone a hard lesson on the benefits of business agility.

Communication 197

Communication Front of House Information Customer Service 197

Hotel Owner

JANUARY 23, 2023

The Balmer Lawn Hotel and Spa in the New Forest has been shortlisted for the Guide for Brides Customer Service Awards 2023. The hotel was nominated for the award in 2019 and 2020 and was victorious in 2022. The overall winners of the awards will be announced on 29 March at an awards ceremony at the historic Oxford Town Hall.

Customer Service 99

Customer Service 99

Modern Restaurant Management

DECEMBER 22, 2022

Since 2020, there’s an all-time high number of open positions and a lack of labor. fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Across the U.S., restaurants are operating with 2.8

Back of House 188

Back of House Front of House Kitchen Operations Customer Service 188

PhocusWire

JANUARY 27, 2023

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues.

Customer Service 79

Customer Service Communication Book 79

Modern Restaurant Management

NOVEMBER 19, 2021

In 2020, the average American spent 145 minutes each day scrolling on social media, reported Statista , a provider of market and consumer data. In addition to implementing unique marketing ideas to encourage repeat business, there are a few steps every restaurateur should take to create loyal customers and ensure repeat business.

Marketing 189

Marketing Special Events Events Customer Service 189

Modern Restaurant Management

OCTOBER 7, 2024

Some of these AI fixes include automated customer service with chatbots and many more self-serve ordering options that are an improvement over QR codes. Whether the customer returns or not, it’s a guaranteed revenue stream. It’s been a bumpy, crazy ride in hospitality since 2020. Fasten your seatbelts.

Concierge 189

Concierge Article Customer Service Reservations 189

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation.

Kitchen Operations 203

Kitchen Operations Back of House Customer Service Budgeting 203

Modern Restaurant Management

DECEMBER 17, 2021

Instead, workers can focus on providing great customer service and engage with on-premise diners. Finally, digital ordering helps restaurants foster digital relationships with their customers that can be used to drive loyalty, form personalized recommendations, and ultimately help drive revenue. between February and April 2020.

Procurement 188

Procurement Customer Service Training Information 188

Modern Restaurant Management

JANUARY 17, 2020

In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. Taco Bell's 2020 Commitments. We're excited to shake things up and make 2020 even more about what matters most: our purpose." Hattie Marie's Looks to Franchising.

Multi-Unit Operations 136

Multi-Unit Operations Marketing Customer Service Strategic Planning 136

Modern Restaurant Management

MARCH 3, 2022

In 2020, 110,000 restaurants and bars in the United States closed permanently, according to the National Restaurant Association. One MachineQ customer noted that by automating routine tasks like temperature monitoring of refrigerators and freezers, it saved the company up to 12 percent of an employee’s time.

Maintenance 212

Maintenance Customer Service Pricing 212

EATER

NOVEMBER 8, 2021

With more and more customers accustomed to the idea of shipping restaurant food across the country (Goldbelly also claims that the pandemic brought in one million new customers in 2020), DoorDash is now looking to gobble up some of that pie. Adding nationwide delivery gives DoorDash even more power.

Customer Service 111

Customer Service Marketing 111

Hotel Business

MARCH 27, 2024

“Operational challenges are continuing throughout 2024 in our industry, and it is a tough time to recruit and bring team members back into the hospitality industry when they had to step away in 2020 to find other ways to make a living. Newton added, “Expotel could not be in better hands.

Customer Service 111

Customer Service 111

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Socialincs, Inc.,

Sanitation 185

Sanitation Information Marketing Workshop 185

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

DECEMBER 4, 2023

A 2020 study on the psychology of queuing states that consumers are consistently inaccurate at estimating how long they think they’ve been waiting for. Those who are forced to wait longer than expected are 18 percent less satisfied with their experience overall.

Communication 202

Communication Information Customer Service Reservations 202

Modern Restaurant Management

JANUARY 29, 2020

As we head into 2020 and digital ordering continues to boom, the restaurant segment is in for some major changes, particularly when it comes to delivery. Employees also become caught up in dealing with technical problems and customer service issues.

Customer Service 141

Customer Service Training Pricing Marketing 141

Hotel Owner

OCTOBER 6, 2023

Following a multi-million-pound restoration completed in 2020, it has been transformed into an award-winning wedding and events venue with 23 ensuite bedrooms and various event spaces. The new owners have exciting plans for redevelopment and aim to maintain the guest house’s reputation for great customer service.

Customer Service 98

Customer Service Events Marketing 98

Modern Restaurant Management

MAY 3, 2021

The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. Digital Menu Boards.

Communication 197

Communication Kitchen Operations Information Marketing 197

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Socialincs, Inc.,

Sanitation 197

Sanitation Information Marketing Workshop 197

Hotel Owner

SEPTEMBER 22, 2023

Since Hyatt took the reins of this hotel in 2020, it has gone from strength to strength to deserve its win in a thriving and competitive hospitality sector. Hyatt Regency Manchester is a striking modern landmark building just off Oxford Road in the innovation district.

Events 98

Events Customer Service 98

Modern Restaurant Management

JUNE 16, 2023

The National Restaurant Association’s State of the Restaurant Industry report for 2023 found that operators are now in a “growth mindset” for this year and beyond as they see conditions continue stabilizing to pre-2020 levels, and even surpassing them.

Customer Service 110

Customer Service Reservations Scheduling Presentation 110

Hotel Business

DECEMBER 12, 2023

Founded in 2012 and acquired by MCR in 2020, Stayntouch offers a cloud PMS for hotels to streamline operations and connect front and back office functions, including reservations, front desk operations, payments, revenue management and reporting and multi-property management. In October 2022, the company launched Stayntouch 2.0,

Front Desk Operations 95

Front Desk Operations Property Management Customer Service Reservations 95