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MRM Research Roundup: Mid-October 2020 Edition

Modern Restaurant Management

The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.

Marketing 221
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Restaurant Insiders on 2020 Lessons Learned, Part One

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? In 2020 the restaurant industry learned that offering delivery and running an efficient operation is necessary to stay alive.

Insiders

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How to Safeguard Your Restaurant in the Face of Severe Weather 

Modern Restaurant Management

experienced 28 separate billion-dollar weather disasters, breaking the previous record of 22 set in 2020. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate. Sadly, these events are only becoming more frequent; in 2023 alone, the U.S.

Training 189
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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation.

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MRM Research Roundup: Mid-Year 2020 Edition

Modern Restaurant Management

in March, local businesses that could remain open had to quickly adopt new ways of serving customers, like more convenient communications, curbside pickups, local delivery and contactless payments. Consumers have become accustomed to the new forms of communications and services, and there’s no going back.” percent to 77.9.

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MRM Research Roundup: End-of-February 2020 Edition

Modern Restaurant Management

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

Marketing 192
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Social Marketing: Insights from Meta’s Restaurant Summit

Modern Restaurant Management

In fact, 74 percent of online adults say they want to be able to communicate with businesses in the same way they communicate with friends and family through messaging 1. Today’s digital consumers want more than one-way messaging. This is where social media is uniquely positioned to help restaurants win big.

Marketing 179