Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

EATER

APRIL 28, 2023

In July 2020, culinary school was on pause because of the pandemic and restaurants had just reopened with the outdoor dining situation. Just regular people skills, customer service. It was half back-of-house, half front-of-house. So that solidified the road to culinary school. And it just grew.

Front of House 128

Front of House Events Catering Back of House 128

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

Front of House 117

Front of House Customer Service Marketing Concierge 117

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Strengthen Weak Restaurant Culture.

Scheduling 113

Scheduling Communication Training Customer Service 113

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration. .” and now, Philadelphia.

Marketing 126

Marketing Training Maintenance Information 126

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. Diners Show Holiday Spirit. Hassle-free holiday meals. Sales Stumble in November.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Digitizing your customer engagement will be critical to retaining current customers and capturing consumer loyalty. ?Digitizing Voice-activated apps allow you to order without touching anything.

Sanitation 227

Sanitation Budgeting Health & Safety POS Systems 227

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

POS Systems 138

POS Systems Marketing Training Pricing 138

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. At the start of 2020, restaurant industry sales were set to outpace at-home food spending[1].

Marketing 154

Marketing Information Scheduling Download 154

7 Shifts

APRIL 12, 2023

And so, then we opened Destino , in the winter of 2020." And 2020, we're now coming up on three years of doing this in 2023. We looked at the back of house, we looked at the front of house, we looked at bartenders and what did everyone make prior to this. And it really took off. We're going to try it. And it stuck.

Server 78

Server Definition Front of House Back of House 78