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MRM Research Roundup: End-of-August 2021 Edition

Modern Restaurant Management

The comparable week last year (to August 22 2020), while in recovery compared to the height of restrictions, was still lower than the same week in 2019. However, velocity remains strongly positive versus last year (+43 percent) and 2019 (+20 percent). Sales velocity is now +20 percent vs August 24, 2019.

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Restaurants Can Fight the Bite of Chargebacks (Infographic)

Modern Restaurant Management

Consumers adjusted; between 2019 and 2020, online ordering for food/beverage rose by a record 93 percent. The server or host was able to physically see and handle the guest’s payment card. Also, as of 2019, up to 35 percent of in-person restaurant purchases were paid for in cash. Then came Covid.

Server 194
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[Guide] Restaurant Management Tips & Tactics: 2019 Field Guide

7 Shifts

Accounting and finances: Manage budgets and track food and labor costs. For example, servers will need to welcome guests, solve customer problems, and take food to the tables—among other things. Here's a breakdown of the major restaurant manager responsibilities. Then, describe what every single role entails.

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McDonald’s Sues Disgraced Former CEO for Lying About Sexual Relationships With Employees

EATER

Former CEO Steve Easterbrook was fired in 2019 for violating company policy and demonstrating “poor judgment” through his consensual relationship with an employee. Photo by Scott Olson/Getty Images.

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Technology Trends that will impact the Restaurant Industry in 2019

Uncorkd

The new tech trends that will surely shake up the restaurant industry in 2019, are augmented reality, mobile scheduling apps, and digital beverage management. The 2019 restaurant technology trends will impact almost every step of the dining and running restaurant operations. . A Step Into the Future: Augmented Reality.

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The Dark Side of Data

Revenue Hub

In 2019, an unsecured database of the Pyramid Hotel Group left millions of hotel guests’ records exposed on a public server. It’s time for us, as responsible PMS providers, to lead by example and demonstrate unwavering accountability in the handling of our guests’ most personal information.

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7 Restaurant Employee Contest Ideas to Boost Sales and Engagement

7 Shifts

47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. Have your servers keep a copy of their chits where they were able to upsell a guest to order all four. Engaged employees are also less likely to turnover.