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For Restaurant Owners, Cybersecurity is a People Problem 

Modern Restaurant Management

The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats. A year later, hackers were able to breach Dunkin Donuts online loyalty rewards program, stealing and subsequently selling thousands of user accounts on the dark web.

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MRM EXCLUSIVE: Creating a Culture of Cleanliness 

Modern Restaurant Management

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. Accountability – Confirming compliance with new policies and procedures is just as important as cleaning regularly and diligently. in 2018, the highest level since the Great Recession.

Training 179
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‘Bring the Dining Room Experience to the Windows’

Modern Restaurant Management

Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts. To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience.

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JW Marriott Grosvenor House appoints sales and marketing director 

Hotel Owner

She began her career with Marriott International in 1998 as a manager in training at the Denver Marriott City Centre. Finishing her 10 years tenure as director of Groups, Muku moved to Miami where she spent four years as director of Corporate Accounts for JW Marriott Miami and managed her fourth pre-opening for JW Marriott Marquis Miami.

Marketing 105
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Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Train Your Staff to Prevent Chargebacks Your hotel staff plays a crucial role in preventing chargebacks. Proper training ensures they follow best practices during guest interactions.

Document 100
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Beyond Apologies: 7 Keys to Service Recovery After a Mistake

Revenue Hub

Starbucks, for example, demonstrated this in 2018 when it faced a serious incident of racial discrimination at one of its stores. The company responded by temporarily closing all its stores in the United States to conduct racial bias training for its employees.

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Why Do Fast-Casual Restaurants Get a Pass on Appropriation?

EATER

It’s time to hold them accountable. billion in revenue and close to 2,500 locations as of 2018 , Chipotle’s influence is undeniable. But what is the inflection point of scale and profit where accountability also sets in, whether it feels “fair” or not? White-centered food narratives appear most often at major chains.