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For Restaurant Owners, Cybersecurity is a People Problem 

Modern Restaurant Management

The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats. A year later, hackers were able to breach Dunkin Donuts online loyalty rewards program, stealing and subsequently selling thousands of user accounts on the dark web.

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JW Marriott Grosvenor House appoints sales and marketing director 

Hotel Owner

She began her career with Marriott International in 1998 as a manager in training at the Denver Marriott City Centre. Finishing her 10 years tenure as director of Groups, Muku moved to Miami where she spent four years as director of Corporate Accounts for JW Marriott Miami and managed her fourth pre-opening for JW Marriott Marquis Miami.

Marketing 105
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The Dark Side of Data

Revenue Hub

The 2018 Marriott breach, which exposed the personal data of approximately 500 million guests, was a stark wake-up call. Hotels needs to avoid vendors cutting corners to save costs, deploying outdated software, or neglecting employee training on cybersecurity best practices. But what happens when it falls into the wrong hands?

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Beyond Apologies: 7 Keys to Service Recovery After a Mistake

Revenue Hub

Starbucks, for example, demonstrated this in 2018 when it faced a serious incident of racial discrimination at one of its stores. The company responded by temporarily closing all its stores in the United States to conduct racial bias training for its employees.

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MRM EXCLUSIVE: Creating a Culture of Cleanliness 

Modern Restaurant Management

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. Accountability – Confirming compliance with new policies and procedures is just as important as cleaning regularly and diligently. in 2018, the highest level since the Great Recession.

Training 179
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Understanding GDPR compliance for UK hotels in 2025

Hotel Owner

The General Data Protection Regulation (GDPR), which came into effect on 25 May 2018, significantly reshaped the landscape of data privacy and security across Europe, including the United Kingdom. – Accountability: Hotels must be able to demonstrate compliance with GDPR.

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‘Bring the Dining Room Experience to the Windows’

Modern Restaurant Management

Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts. To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience.