article thumbnail

10 Ways Hotels Can Increase Direct Bookings

Revenue Hub

By 2016, OTAs accounted for nearly half of all online hotel bookings in the U.S. According to STR & Kalibri Labs as of 2017, OTAs were responsible for 49% of online hotel bookings. Commissions ranged from 15% to 30%, and hotels lost control over guest relationships.

Book 101
article thumbnail

David Chang’s Memoir Fails to Account for the Trauma He Caused Me

EATER

But as an employee on the receiving end of that rage, the book fails to account for trauma he caused me. Chang writes that he doesn’t remember the specific incident, but concedes that, apart from a few details, the account is “accurate and could have been written about almost any night I was working service.”.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. " - Heather Murphy, Natchez Trace Travel + Farmhouse Sanctuary Using Hotelogix since April 2017 "We avoid chargebacks by double/triple-checking guest charges before processing.

Document 100
article thumbnail

The extended-stay pipeline is heating up

Hotel Business

Since 2017, nine new extended-stay brands have launched. Construction Pipeline are extended-stay projects, accounting for 35% of projects and 30% of the rooms in the total U.S. Extended-stay projects under construction, at the end of Q3 ’22, accounted for 264 projects/28,286 rooms, up slightly YOY.

article thumbnail

For Restaurant Owners, Cybersecurity is a People Problem 

Modern Restaurant Management

In 2017, Pizza Hut reported a “temporary security intrusion” that affected about 60,000 customers who tried to order from the company website. A year later, hackers were able to breach Dunkin Donuts online loyalty rewards program, stealing and subsequently selling thousands of user accounts on the dark web.

Server 216
article thumbnail

Surviving Disruption: How New COVID-19 Legislation Can Assist the Restaurant Industry

Modern Restaurant Management

Funds can be used to pay fixed debts, payroll, accounts payable, and other bills. The CARES Act corrects a drafting error contained in the Tax Cuts and Jobs Act of 2017 (TCJA), retroactively making QIP 15-year property that is eligible for 100 percent bonus depreciation. The interest rate for these SBA loans is 3.75

article thumbnail

ESOPs and Sustainable Restaurant Culture

Modern Restaurant Management

The idea had been kicked around almost five years prior to the ESOP transaction, in 2017. Essentially an ESOP is a big picture plan that can double as an employee's retirement account. To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci.