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Loyalty Programs: Benefits, Liability and Costs

Revenue Hub

nights stayed per member in 2016, suggesting that the percentage of membership comprised of heavy users is declining as the programs have become more tied to credit cards and affiliate programs and less directly with just frequent travel. However, loyalty programs are becoming less dominated by frequent travelers (+30 nights a year).

Book 109
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2023 hotel and travel trends

Boutique Hotel News

This means that during periods of high consumer price growth, hotels have been able to raise room rates and pass on these rising costs to guests. Payments will also form a major part of a hotelier’s CRM strategy moving forwards, especially taking into account the shift to eCommerce. per cent on average above inflation per year.

Concierge 312
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The Ultimate Guide to Restaurant Costs

7 Shifts

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. increase from 2016. Improve Employee Retention The high-turnover rates are well-documented in the restaurant industry, with these rates exceeding 70% in 2016. Fast casual: 28.9%

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Mews acquires Atomize

Hotel Business

“Traditional revenue management systems often result in hoteliers resorting to blanket price changes. Founded in 2016 by Leif Jägerbrand, Atomize transforms complex market data into actionable insights, offering optimal pricing in real time, up to two years into the future, while minimizing manual interventions, the company reports.

Pricing 59
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The Museum of Ice Cream’s Not Only an Instagram Fantasy, It’s Also a Nightmare Workplace

EATER

For nearly $40 — considerably more than the ticket price at most museums that show actual art — customers could take endless selfies in the ice cream-centric “museum.” Maryellis Bunn, who founded the Museum in 2016, required everyone at the company to take on an ice cream nickname, according to the report.

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Starbucks’ Howard Schultz Returns as CEO Amid Union Wave

EATER

In the intervening years, Schultz stayed involved with the company, noodled on a presidential run, and was even considered as a potential labor secretary pick if Hillary Clinton had won the 2016 election. Now, he’s back at Starbucks, and workers say he’s been involved in union-busting since the first stores in Buffalo organized in 2021.

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‘Jiro’ and the Impossible Dream of Authenticity

EATER

Ono’s perceived authenticity accounts for at least some part of his reverence. As New York University professor Fabio Parasecoli noted in a 2016 article on celebrity chefs, “Jiro’s fame and worldwide recognition, his professionalism, and his unbending discipline place him at a very different level from what is usually called ‘ethnic food.’”.