Hospitality With Heart: Opportunities for Hoteliers to Do Good
Hospitality Net
OCTOBER 1, 2024
This is due to hotels having adopted a mixed form of two models: a customer-centric business model (Tang, 2014 ) and a profit-centered business model (Agarwal, Erramilli, & Dev, 2003 ; Taillon, 2014 ). Perhaps not always, but the phrase has gained traction in the hotel industry.
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