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One Year Later: Are We Still Turning Tables on Pay-at-the-Table?

Modern Restaurant Management

QR codes were invented in the 90s but didn’t pick up steam until 2011 – when smartphones became the ubiquitous devices they are today. However, can innovation teach these old dogs new tricks, or will a post-pandemic environment sunset this trend? The Quintessential QR Comeback.

Server 197
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Act Like an Owner – Revisited!

Hospitality Net

I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner.

Server 98
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Must Be Something in the Sunshine

Modern Restaurant Management

BurgerFi got its start in 2011 in southeast Florida with its first location opening in Lauderdale-by-the-Sea. The chef-driven food hall concept offers a dining experience guided by hosts to greet and seat, and servers to curate a culinary tour in an upscale atmosphere. There are also private spaces to host events.

Marketing 201
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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. With tip payouts, servers share portions of their tips with other staff members, such as bartenders, hosts, and food runners. The software will quickly calculate overtime and keep secure records of your team’s hours.

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An Eater’s Guide to T?hoku, Japan’s Capital of Sake, Wagyu, and Sea Pineapples

EATER

Outside of Japan, people may be familiar with Tōhoku from the earthquake that struck the area in 2011. Chef Masateru Imamura moved to Ishinomaki to volunteer after the 2011 disaster and stayed to open his namesake restaurant. Every evening, Imamura transforms the freshest catch of the day into an elegant, multicourse kaiseki dinner.

Training 105
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Restaurant Cyber Security: How To Prevent Data Breaches

7 Shifts

This is a method of breach that was responsible f or high-profile breach in NYC , back in 2011 and has only grown in prominence since. This is where crooks insert a device into card readers and ATMs to harvest payment card information. Unauthorized Use (8% of all breaches). This can happen in two ways. Criminal Hacking (45% of all breaches).

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10 extraordinary restaurant innovations to inspire owners in 2023

OpenTable

Steered by chef Yongcheng Zhao, EMei has served some of the Philadelphia area’s best Sichuan food since 2011. Equipped with four heat induction trays and 3D sensors, Bella saves servers trips to the kitchen and can shuttle takeout orders from the kitchen to EMei’s reception desk without human intervention. Let robots pitch in.

Server 97