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MRM Research Roundup: Catering, Kiosks, Tipping and Dry January

Modern Restaurant Management

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Hawaiians are the best tippers.

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The Stages of Gentrification, as Told by Restaurant Openings

EATER

Between 2000 and 2010, the Latinx population declined 26 percent. A key component of gentrification, which distinguishes it from revitalization, is the demographic shift that happens when newer, more expensive development attracts wealthier newcomers, often young professionals, who then price out the community’s original residents.

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Blending tradition with technology: HotelPartner’s MD on the future of hotel revenue management

Hotel Owner

In 2010, Holland re-entered the hotel industry as a general manager for Bespoke Hotels, eventually overseeing operations for two central London hotels as a Regional Operations Manager. With the help of HotelPartner’s automated system, his team reacted swiftly to adjust pricing, ensuring rooms weren’t undersold due to early, low-rate bookings.

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The True Cost of Convenience

EATER

In 2010, I founded my own delivery app, FoodtoEat. But we found that the hard part was convincing consumers to actually accept higher prices on delivery. After two years of unsuccessfully trying to get diners to pay fair delivery fees, we had to pivot our business to corporate catering or risk failing.

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Is Contactless Forever?

Modern Restaurant Management

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. QR codes have been around since 2010, but didn’t become widely used until the past few years. Every restaurant should look into hosting its own online ordering.

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French Restaurants Are in Vogue

EATER

They don’t just want a good caterer, as it might have been the case before, but a proper chef whose image is in line with their image,” says artist Romain Joste, cofounder of the Broken Arm boutique and former cafe. Opened in 2010, it’s popular among shoppers for its picturesque courtyard seating. We wanted to give them something more.”

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IHOP Flip’d and 12 Days of Giftmas

Modern Restaurant Management

. “With Flip’d by IHOP, guests don’t have to compromise – now they can get freshly-made, all-day menu items like Pancake Bowls and Egg Sandwiches along with a hand-crafted espresso beverage for a good price and in a matter of minutes.” Clean Juice Looks to Catering For Growth. Fourth Names New CEO and CFO.

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