Remove 2009 Remove Customer Service Remove Sanitation Remove Service Management
article thumbnail

MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

“Wait times, poor customer service and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption.

Download 183