article thumbnail

MRM Franchise Feed: Opportunity is Barking and the Spirit of BBQ

Modern Restaurant Management

"ezCater's platform provides effortless online ordering and exceptional customer service." "Catering orders are moving online faster than ever and it's critical to Subway's growth plan to be where their customers are. Spreading the Spirit of BBQ. This year for Giving Tuesday (Dec.

Catering 164
article thumbnail

MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

“Wait times, poor customer service and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. For times when soap and water are not available, the CDC says that hand sanitizer is a good, second option for hand hygiene.

Download 182