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Specifically, technology and digitization has been coming to the front of house. For the next five years, back of house digitization, sustainability and ghost kitchens will be the “big thing” for independent restaurants. Chelsea van Hooven, Global Industry Advisor at Choco.
Since it opened in 2008, Amanda Cohen’s Dirt Candy has been at the forefront of big shifts in how the restaurant industry can operate more responsibly and equitably, like plant-based charcuterie and the elimination of tipping. Even though I have an open kitchen, by and large most of my guests interact with the front of house.
I am definitely not the intended audience for Eat a Peach : In 2008, I was hired as the corporate beverage director for Chang’s young empire; I held this job for seven months before I was fired without explanation. Dave was always quick to remind those of us who made up the front-of-house team of our general lack of expertise.
But if you rewind to 2009, 2008 when I started cooking, it was heavily glorified and still is in a lot of places, and was seen as the only really meaningful metric to measure your career by, in gastronomy and this obsession with the chef-celebrity, and the chef is God, an artist, and genius. It [can be] abusive, it's toxic, it's exploitative.
I brought in, we have about 22 front of house and back of house managers across the group in Chicago. We’re back already.” By the end of the call, he was like, we invested in Tesla in 2008 when no one wanted to. I had a very serious talk, and I said it was not normal business operations.
To that end, while technology and automation will play an increasing role in restaurant operations, we’re focusing on back-of-house technologies that make our employees’ jobs easier so they can focus on our guests. In 2008, while most pizza brands thrived during the economic downturn, Hungry Howie’s sales were flat.
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