Hotel Owner

NOVEMBER 1, 2024

In 2005, he founded two successful restaurants in London’s Balham and Fulham neighbourhoods, which he later sold in 2012. For Holland, the future lies in rethinking resource allocation to optimise guest satisfaction while handling repetitive tasks through automation. Put those resources customer-facing,” he advises.

Event Coordination 52

Event Coordination Book Events Reservations 52

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Marketing 122

Marketing Catering Front of House Guest Satisfaction 122

Modern Restaurant Management

FEBRUARY 14, 2020

His most recent position was at B&O American Brasserie in Baltimore as director of food and beverage and general manager, where he oversaw restaurant staff, banquet operations and worked closely with the general manager of the adjacent hotel to ensure maximum customer service and guest satisfaction. Megan Gunderson.

Events 131

Events Sanitation Marketing L&D 131