Modern Restaurant Management

SEPTEMBER 4, 2020

In 2001, Tim was wrapping up work on one of the very first online operations in our industry and preparing to launch our website when he died suddenly. Absolutely, we had to stop thinking of ourselves as a restaurant equipment company and start thinking of KaTom as a customer-service company. What is the history of KaTom?

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Sanitation Training Information Magazine 225

Modern Restaurant Management

FEBRUARY 23, 2021

In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic. My wife and I founded Rib & Chop House in Livingston, Montana, in 2001, just months prior to the heartbreaking events of 9/11. What can we do today to make it better?”

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EATER

JANUARY 8, 2021

Angelenos first discovered birria de res during trips to Tijuana, as did I around 2001, when the menu at Tacos Aarón featured tacos de birria, birria de caldo, and quesabirrias (birria and melted cheese in a tortilla), along with more than a dozen tacos varios (the regional name for tacos de guisado). “We

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Events Customer Service Marketing 145

Modern Restaurant Management

FEBRUARY 14, 2020

His most recent position was at B&O American Brasserie in Baltimore as director of food and beverage and general manager, where he oversaw restaurant staff, banquet operations and worked closely with the general manager of the adjacent hotel to ensure maximum customer service and guest satisfaction.

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Events Sanitation Marketing L&D 131